stm doesn't report serial number

[Andreas D. Skjervold]

Hi
On one of my L-class servers, when running Support Tool Manager - Information Tool; the log doesn't report the system serial number:

System Information for (laser)
HPUX Model Number......: L1000
HPUX Model String......: 9000/800/L1000-44
Original Product Number: A5576B
Current Product Number.:
System Serial Number...: (Unknown)
Hversion...............: 0x5c90
Sversion...............: 0x491
Software Capabilities..: 0x100000f0

This server is the only one not reporting this number (and the only server I myself have set up!)

Is there a conf file where this number should have been entered or??

Anyone?

Andreas

[Bill McNAMARA_1]

normally this should be set at BCH at factory.

See if at the BCH (or GSP?) if there is an ID command that sets/ shows it.

use getconf MACHINE_SERIAL
from the OS to see if that reports anything.

Could be an STM bug?
Using STM try to Remap the System....

Later,
Bill

[Andreas D. Skjervold]

Hi
Found that in the service menu of the PDC when trying to display product number, I got the processor product number and then an error:'trying to retrieve product number'

Asked a HP tech about this and he stated that this has to be corrected with a special tool.

So I'll wait for the next tech visit as this problem isn't causing any trouble.

Thanks anyway!

Andreas

[Vincenzo Restuccia]

You can see SN with Ignite-UX:
#print_manifest|more

[Bill McNAMARA_1]

Also ask him for the latest firmware aswell because you can do OLAR on Ns and Ls now.
(with 11i)

CE needs to set this via a tool called sskey,
the id is important for software licencing.
It makes your system unique in the world!

Later,
Bill

[MANOJ SRIVASTAVA]

Try

/opt/ifor/ls/bin/i4target -v

Manoj

[zied_chelbi]

do you have a link to downlowd SSKEY tool please ? 

[Steven Schweda]

> do you have a link to downlowd SSKEY tool please ?

   I don't.  My quick Web search found this:

      https://community.hpe.com/hpeb/attachments/hpeb/hpsc-143/2153/1/

which begins with:

      Entering EFI "MFG" mode and modifying SYSSET parameters to
      resolve field/customer issues on rx1600 and rx4640* systems:

      Note: This document and the procedures within are to be considered
      "HP Company Confidential" and should not be distributed to any
      person or entity outside of Hewlett Packard Company. Accidental or
      purposeful distribution to a customer or OEM/Distributor could
      compromise HP's licensing and system configuration controls and
      could result in significant revenue loss.

Apparently, it was not widely distributed.  Intentionally.