support level

[C M_1]

Hello,

could somebody please tell me where I can find an overview and a short explanation of different HP support levels?

Many Thanks
Christian

[Michal Kapalka (mikap)]

hi,

check this :

http://h40059.www4.hp.com/warranty/delivery/levels.php

mikap

[BUPA IS]

Hello
Or this from the German variation of the site , slightly different offerings are sometimes used in different countries

http://h20219.www2.hp.com/services/w1/de/warranty/carepack-overview.html

mike

[Michal Kapalka (mikap)]

hi,

http://h20219.www2.hp.com/services/w1/en/warranty/carepack-servers.html

in english language.

mikap

[C M_1]

Thanks all!

The reason for my question is, I can not activate Software Update Manager at my profile, although SW Technical Unlimited Support was bought.

Error Message is: "no Support Agreements provide software update support from HP"

[Laurent Menase]

Hi
so the best looks like to contact your HP sales contact.

[BUPA IS]

Hello,
You need to link your support agreement id to your itrc login.
Your local sales support person should be able to assist with giving you the correct numbers to enter and to make sure your agreement is enabled for this. Once this is sorted out you can add them your profile .

In the menus on the left hand side select more maintenance and support options, then under Profile select Link support agreements hp care packs and waranties to your profile .

Mike

[Kranti Mahmud]

Hi Christian,

Check the below link:

http://h40059.www4.hp.com/warranty/delivery/levels.php


Rgds-Kranti

[C M_1]

Thanks to all!

With your documents, I learned a lot. Meanwhile I am in contact with accountmanagement.

BR
Chrisitan