suppport tools diag error

[Ratzie]

I have just set up an HP 11.00 on c3700 with a 2100 disk storage unit.

Everything looks like it is running fine, but when I run mstm, I get a hard drive failure.
I do not know how to trouble shoot. I can not run the diagnostics on it and then the Support tools seem to hang.

I have attached the following doc reflecting the errors...

[Sanjay_6]

Hi,

Looks like it is a DVD rom drive. No problem over there.

Hope this helps.

Regds

[Michael Tully · Accepted solution]

Run:

# ioscan -fnC disk

If it states 'CLAIMED' on the line for the DVD and not 'NO_HW', suggest you put a CD in the drive and see if you can mount it. There could be a variety of reasons as to why the mstm fails.