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system admin activity tracking

 
Michael Murphy_2
Frequent Advisor

‎01-09-2008 10:49 AM

‎01-09-2008 10:49 AM

system admin activity tracking

Do any of you sysadmins implement a "ticket" web site (maybe wiki?) that has fields that can be filled in, assignes ticket #, provides search, etc?

Any suggestions? I am hoping some simple clean interface that has fields to fill in and search and not much else (otherwise they will not use)
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Murat SULUHAN
Honored Contributor

‎01-09-2008 11:03 AM

‎01-09-2008 11:03 AM

Re: system admin activity tracking

Hi


If you want enterprise support. OV ServiceDesk

If you prefer opensource products my friend uses mantis for ticket management to track support management
http://www.mantisbt.org/

Best Regards
Murat

Murat Suluhan
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Geoff Wild
Honored Contributor

‎01-09-2008 01:23 PM

‎01-09-2008 01:23 PM

Re: system admin activity tracking

There's a few available for Joomla:

http://extensions.joomla.org/component/option,com_mtree/task,listcats/cat_id,1784/Itemid,35/

I'm at a big site - we use Remedy...

Rgds...Geoff
Proverbs 3:5,6 Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge him, and he will make all your paths straight.
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