System panic and reboot

[Kathleen]

Can someone help me interpret this? We had our system panic and reboot with the /etc/shutdownlog reading
Reboot after panic:Data Page Fault

I read additional steps to help me figure out what happened...and I got this info but I am not sure how to interpret it. Please help.
/var/adm/crash/crash.2]# q4
@(#) q4 $Revision: 1.79a $ $Date: 97/09/08 12:00:22 $ 0
q4: (warning) Here are the savecore error messages -
q4: (warning) savecrash: Insufficient space to save full core dump
q4: (warning) savecrash: Could not completely process dump image area 1
Reading kernel symbols ...
Reading kernel data types ...
Initialized PA-RISC 2.0 address translator ...
Initializing stack tracer ...
Get the latest Q4 news by typing "news".
q4> trace event 0
stack trace for event 0
crash event was a panic
Error: requested page does not exist on target machine.
q4: (warning) failing page number = 00005f7c2 status - -2
can't get struct frame_marker at 0x438c00.0x400003ff'ffff2460
q4: (warning) could not load frame from 0x438c00.0x400003ff'ffff2470
Error: requested page does not exist on target machine.
q4: (warning) failing page number = 00005f7c2 status - -2
can't get struct frame_marker at 0x438c00.0x400003ff'ffff2240
panic+0x14
report_trap_or_int_and_panic+0x80
interrupt+0x1d4
$ihndlr_rtn+0x0
c720_isrAbort+0x1c
c720_isrIID+0x19c
c720_isr+0xd10
wsio_interrupt+0x54
mp_ext_interrupt+0x34c
ivti_patch_to_nop3+0x0
btlan4_hw_req+0x40

[melvyn burnard]

Well you do not tell us the model of the 9000 system, nor the OS release, so this is just a suggestion that you have had a catastrophic failure on a device out on the scsi bus (which cannot be deduced from the info you have supplied).

If you have HP-UX 11.00 I recommend you get patch PHKL_20452:

s700_800 11.00 SCSI IO Subsystem Cumulative Patch

from th epatch text:

SCSI Data Page Fault panic: c720_isrAbort/$ihndlr_rtn.

crash event was a panic
panic+0x14
report_trap_or_int_and_panic+0x80
interrupt+0x1d4
$ihndlr_rtn+0x0
c720_isrAbort+0x1c
c720_isr+0xc94
sapic_interrupt+0x2c
mp_ext_interrupt+0x33c
ivti_patch_to_nop3+0x0
idle+0x508
swidle_exit+0x0


Also ensure you get and load any dependencies.

[Kathleen]

Sorry....HP9000 L-class
HP-UX 11.00

[melvyn burnard]

Great, so the patch applies here.
obtain it an dinstall, should cure this, but you may want to get hardware checkeed out as to why this was caused.

[linuxfan · Accepted solution]

Hi Kathleen,

You are on the right track using q4 to get the basic analysis done, and as a matter of fact might get some feed back from the forums as to the cause of the problem. But i strongly suggest opening a call with HP and sending the ana.out (and getting to the root cause of the problem).

Like Melvyn already suggested you might need PHKL_20452 (has a dependency of PHKL_18543) but PHKL_20452 has superceeded by PHKL_24004(which has dependencies of PHKL_18543 and PHKL_24187)

-Regards
Ramesh