Trouble installing GlancePlus

[Heath Ramos]

I just migrated my test server from 10.20 to 11.0 doing a cold install and I am having problems installing Glance from the Application CD. I have attached the swagent log file with the portion related to this.

[Patrick Wallek]

Maybe it's just me, but I don't see anything related to glance in the log file.

[Pete Randall]

Your swagent log doesn't go far enough for us to see where the Glance installation starts. Could you attach just part of it, editing it down to the appropriate section where the error is, please?


Pete

[Marco Santerre]

No Patrick, I thought I was wrong too, but I don't even see anything related to Glance at all in the installation, so it probably didn't install on the system, which would explain why it's not working

[Heath Ramos]

maybe I am missing something

these were the errors I got during the analysis phase before the install.

any idea what causes these errors?

[Heath Ramos]

of course maybe I attached the wrong file

[Pete Randall]

Looks like it was missing something, not Patrick. I'd try it again.

Pete

[Patrick Wallek]

Ahhh....Much better. Now I see Glance errors.

First question -- You did get the key needed to access Glance on the CD, right?

Second question - You are installing from the 11.0 Applications CD?

If you have software support on this box and on Glance, you could try downloading the latest from the ITRC SUM (Software Update Manager) and see if that works any better.

It appears to me that when you are installing it is looking in /var/tmp for stuff when it should be looking on the CD.

[Heath Ramos]

Yes to both questions.

I went to SUM again but I can only order cd's from there.

Can't seem to download from it.

[Pete Randall]

Heath,

Open the 12/2002 applications,
then look closely at the line with Glance on it. There's a column with "SW" in it. Click on the SW. That should get you the download.


Pete

[Steven E. Protter]

There are a few products, perhaps Glance which HP won't hand out by donwload.

I'm assuming you've got valid codewords and you have entered them via swinstall

SEP

[Heath Ramos]

It looks liek you can't mount the cdrom with the cdcase option.

oops...my mistake.

seems to be working now.