unable to submit postings for last two hours

[John Carr_2]

Hi guys

since 6.00am GMT this morning until now I have been unable to post anything at all. I have repeatedly received timeouts and the following message :

Error processing SSI file '/cm/FamilyHomeContent/1,11868,LoggedIn!117,00.html'

When I access any other web sites I have no problems at all so Im inclined to think its not a general bandwidth problem. ( yes I am using a 56K dialup modem).

I have two questions which interest me first was there any batch processing - house keeping or other activity on the server this morning to rduce performance ?

Secondly when I look at the top of my screen to the right I see "AMERICAS / ASIA PACIFIC" this makes me think is there a mirrored server in Europe which I should be using for better performance in general being as I am UK based ?

Cheers
John.

[harry d brown jr]

John,

Every month Hp put's a new thread out, on forum's issues, here's April's:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x39a58cc5e03fd6118fff0090279cd0f9,00.html

THere have been some issues lately, probably due to the fact they are using M$ as a web server - YUK - not in my shop!

Also they is a forums success stories:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x1fa58cc5e03fd6118fff0090279cd0f9,00.html


Live free or die
harry

[John Bolene]

John, this happens at times and was really bad in the past.

HP has done wonderful things to this site since the first of the year and it has very much improved response time since then.

We had typical response times of 10 to 30 seconds per page refresh at times before.

Typical times now are less than 5 seconds.

[Victor_5]

I experienced this kind of errors before, generally, probably it is not your own problem since you can access other web sites without any problem, you know, HP have done an excellent job and now I can access ITRC with higher response time from my side. Regarding this morning, so far so good, no any error, my suggestion is take a short break, then come back and try again.

Good luck!

[Volker Borowski]

John,

forums run in US, but the Europe accounts are related to europe service contracts and managed in europe.
I was able to avoid login problems by using "europe" instead of the default "europe2" login host.

May be this helps next time.
Volker