Unexpected Reboot on PA server

[Arunvijai.S]

Hello All,

My server (PA)is rebooting often unexpectedly.Here is my console message and red LED is always flashing. Please guide me to resolve this problem.

Thanks,
Arun

===============================================
************* SYSTEM ALERT **************
SYSTEM NAME: yamuna
DATE: 05/02/2004 TIME: 20:27:00
ALERT LEVEL: 12 = Software failure

REASON FOR ALERT
SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER
ON FLASH FLASH ON ON
LED State: System Running. Unexpected Reboot. Non-critical Error Detected.
Check Chassis and Console Logs for error messages.

0xF8E000C01100B800 00000000 0000B800 - type 31 = legacy PA HEX chassis-code
0x58E008C01100B800 00006804 02141B00 - type 11 = Timestamp 05/02/2004 20:27:00
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:A
*****************************************

************* SYSTEM ALERT **************
SYSTEM NAME: yamuna
DATE: 05/02/2004 TIME: 20:27:00
ALERT LEVEL: 12 = Software failure

REASON FOR ALERT
SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER
ON FLASH FLASH ON ON
LED State: System Running. Unexpected Reboot. Non-critical Error Detected.
Check Chassis and Console Logs for error messages.

0xA0E000C01100B000 00000000 000005E9 - type 20 = major change in system state
0x58E008C01100B000 00006804 02141B00 - type 11 = Timestamp 05/02/2004 20:27:00
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:A
*****************************************

************* SYSTEM ALERT **************
SYSTEM NAME: yamuna
DATE: 05/02/2004 TIME: 20:27:09
ALERT LEVEL: 3 = System blocked waiting for operator input

REASON FOR ALERT
SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER
ON FLASH FLASH ON ON
LED State: System Running. Unexpected Reboot. Non-critical Error Detected.
Check Chassis and Console Logs for error messages.

0xF8E000301100E000 00000000 0000E000 - type 31 = legacy PA HEX chassis-code
0x58E008301100E000 00006804 02141B09 - type 11 = Timestamp 05/02/2004 20:27:09
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:A
*****************************************

************* SYSTEM ALERT **************
SYSTEM NAME: yamuna
DATE: 05/02/2004 TIME: 20:27:15
ALERT LEVEL: 3 = System blocked waiting for operator input

REASON FOR ALERT
SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER
ON FLASH FLASH ON ON
LED State: System Running. Unexpected Reboot. Non-critical Error Detected.
Check Chassis and Console Logs for error messages.

0xF8E000301100E1A0 00000000 0000E1A0 - type 31 = legacy PA HEX chassis-code
0x58E008301100E1A0 00006804 02141B0F - type 11 = Timestamp 05/02/2004 20:27:15
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:A
*****************************************
*** Proceeding with selective dump.



Primary Dump Header Location :
Device : /dev/rdsk/c1t15d0 offset: 314208.
*** The dump may be aborted at any time by pressing ESC.
*** Dumping: 100% complete (445 of 445 MB) (device 64:0x2 )
************* SYSTEM ALERT **************
SYSTEM NAME: yamuna
DATE: 05/02/2004 TIME: 20:28:29
ALERT LEVEL: 3 = System blocked waiting for operator input

REASON FOR ALERT
SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER
ON FLASH FLASH ON ON
LED State: System Running. Unexpected Reboot. Non-critical Error Detected.
Check Chassis and Console Logs for error messages.

0xF8E000301100EF00 00000000 0000EF00 - type 31 = legacy PA HEX chassis-code
0x58E008301100EF00 00006804 02141C1D - type 11 = Timestamp 05/02/2004 20:28:29
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:A
*****************************************
===============================================

[Steven E. Protter]

More than likely you are missing a patch and you have a crash dump.

Check /var/adm/crash

If you have crash dumps, you need to perform q4 analysis.

http://search.hp.com/redirect.html?url=http%3A//forums1.itrc.hp.com/service/forums/questionanswer.do%3FthreadId%3D62771&qt=q4+%2Bcrash+%2Banalysis&hit=2

SEP

[Arunvijai.S]

Hello all,

My title should be "Unexpected Reboot".
Sorry for the confusion.

Thanks,
Arun

[Robert-Jan Goossens]

Hi Arun

Could you add what kinf of server this is and what version of HPUX you are running ?

Regards,
Robert-Jan

[Arunvijai.S]

Hello,

This is rp 2470 N class series and OS is 11.23 PI.

Thanks,
Arun

[Robert-Jan Goossens]

Hi,

check these firmware updates.

rp24xx revision B GSP firmware C.02.14

http://www4.itrc.hp.com/service/patch/patchDetail.do?BC=patch.breadcrumb.main|patch.breadcrumb.search|&patchid=PF_CHARGSPC0214&context=firmware:cpu

HP 9000 rp24xx (A400 & A500) Firmware revision 43.50

http://www4.itrc.hp.com/service/patch/patchDetail.do?BC=patch.breadcrumb.main|patch.breadcrumb.search|&patchid=PF_CHAW4350&context=firmware:cpu

Regards,
Robert-Jan

[Robert-Jan Goossens]

Arun,

-----
This is rp 2470 N class series and OS is 11.23 PI.
-----

the RP2470 is a A-class PA-RISC this can not run 11.23 ?

Could you check the these commands to confirm the model and version.

# model
# uname -a

Kind regards,
Robert-Jan

[Arunvijai.S]

Hello Robert,

# model
9000/800/A500-6X

# uname -a
HP-UX yamuna B.11.23 U 9000/800 1835900626 unlimited-user license

[Robert-Jan Goossens]

Ok you are right :-) learned something new.

Thanks.
RJ

[melvyn burnard]

If you are indeed running 11.23PI release,please contact your local HP Response Centre, as this is NOT currently a supported General Release OS version, but under test.

[Arunvijai.S]

Hello all,

Thanks for your replies. I beleive this is due to a SD related issue. I am not sure abt this yet.I am currently testing and let you know the results ASAP.

Thanks,
Arun

[generic_1]

I would be curious if /var/adm/tombstones/ts99 had any useful data too.

[Ted Buis]

I would suggest using HP-UX 11.11. At the present time 11.23 is only supported on HP Integrity Servers (Itanium 2 based), not pa-risc systems at all.