Unresolved symbol errors

[Chris Fadrowski]

I was running Legato 5.5 on my hpux 11 server. i installed version 6.02 yesterday and now my backups (specifically save operations) don't work.. i am getting this error

/usr/lib/dld.sl: Unresolved symbol: acl (code) from backup

any idea what this means. i do have the patch PHKL_18543 installed (part of a bundle). Should i re-install this patch? Any ideas what this error message means?

[Sridhar Bhaskarla]

I don't think it is the problem with the patches. Looks like some of the libraries of your Legato software didn't get installed.

-Sri

[Craig Rants]

I would say you probably have a patch issue, I found this thread concerning omniback that had that had pretty much the same error as you are gettting.

http://us-support2.external.hp.com/cki/bin/doc.pl/sid=5e5439cf18f070010e/screen=ckiDisplayDocument?docId=200000049596272

You may want to contact Legato to see if they recommend a some patches.

Good Luck,
C

[Santosh Nair_1]

To futher Sridhar's suggestion, perhaps the problem is not that the correct libraries are not installed, but that the SHLIB_PATH environment variable is not pointing to these libraries. You can find out which libraries the executables needs by doing a chatr on the executable. It might be just a matter of setting the environment varialbe SHLIB_PATH to point to the shared libraries that the executables needs.

Was this working prior to today or is this a new install? If this was working before, then what changes have been made to the system recently?
Hope this helps.

-Santosh

[Chris Fadrowski]

the only change that was made was the new version of legato (backup) software.

[Mike Hassell]

Chris,

I would go with Santosh on this one and say that it probably stems from SHLIB_PATH being set. I would try unsetting it and see what happens:

unset SHLIB_PATH

Then try re-starting networker:

/sbin/init.d/networker stop
/sbin/init.d/networker start

Did you installed Networker 6.0.2 over your old 5.5? I would say call Legato support, but if you've ever called before you know you'd be wasting your time :) Hope that helps.

-Mike

[Chris Fadrowski]

i checked the path, all seems well. i will get rid of like stated above. I was trying to avoid legato support as well.

[Anthony deRito]

1. I would recommend completely removing NetWorker 5.x with swremove before installing 6.x if you have not done so already. The indexes of course are not removed but the binaries must be.

2. Run the command:

#chatr /[Networker_base_dir]/nsr* | grep embedded

and make sure you see proper libraries like this:

embedded path enabled second /usr/lib:/lib:/opt/networker/lib:/usr/lib/nsr

3. Run the command:

#chatr /[Networker_base_dir]/nsr* | grep SHLIB_PATH

and make sure you see "enabled" in the string output for each binary indicating that the binary can read non-standard library types.

4. Make sure you have this link in place:

/usr/lib/libvgalaxy.sl -> /opt/networker/lib/libvgalaxy.sl

Tony