Urgent -- Connect direct Help!!!

[fmaher]

Getting these errors. Client is trying to send files to me using connect direct and has been successfully for months. Today - these errors occur. A file physically gets created on my server but fails with the error below and there is no content in the file. Any ideas or help would be much appreciated


STAR=20070223 14:45:36|PNAM=TOTE|PNUM=43241|SSTA=20070223 14:45:36|STRT=20070223 14:45:36|SUBM=PROD.CD@CD.TCPALPHA.ITD|RECI=RSST|REC
C=CAEV|MSGT=Remote Step started.|FROM=P|RSTR=N|SFIL=\PROD.$DAT26.PRO6ERTG.EX231444|DFIL=EX231444|SNAM=STEP1
STAR=20070223 14:48:36|CCOD=16|RECI=XIPT|RECC=CAEV|MSGT=ndm_error_set(): rc=16 fdbk=0 msgid=XIPT016I stext=TCP lost the connectio
n. System error is Error 0.
STAR=20070223 14:48:36|CCOD=8|RECI=XSMG|RECC=CAEV|MSGT=ndm_error_set(): rc=8 fdbk=0 msgid=XSMG621I stext=A receive from the remot
e node operation failed.
STAR=20070223 14:48:36|CCOD=8|RECI=XIPT|RECC=CAEV|MSGT=ndm_error_set(): rc=8 fdbk=9 msgid=XIPT008I stext=TCP write failed. System
error is Bad file number.
STAR=20070223 14:48:36|CCOD=8|RECI=XSMG|RECC=CAEV|MSGT=ndm_error_set(): rc=8 fdbk=8 msgid=XSMG623I stext=The send response operat
ion failed.
STAR=20070223 14:48:36|CCOD=16|RECI=XSMG|RECC=CAEV|MSGT=ndm_error_set(): rc=16 fdbk=0 msgid=XSMG605I stext=SMGR failed to receive
an FMH7402.
STAR=20070223 14:48:36|PNAM=TOTE|PNUM=43241|SSTA=20070223 14:45:36|STRT=20070223 14:45:36|STOP=20070223 14:48:36|STPT=20070223 14:48
:36|SELA=00:03:00|SUBM=PROD.CD@CD.TCPALPHA.ITD|SNOD=CD.NEWATMTOP|CCOD=16|RECI=CTRC|RECC=CAPR|MSGI=XIPT016I|MSST=TCP lost the connect
ion. System error is Error 0.

[Mel Burslan]

Assuming this client of yours being external to your company, hence to your network too, I would speak to the administrators of your company external firewalls to see what they changed. It looks like they might have plugged a hole which shouldn't have been, of course provided you did not make any changes to your system from the day it was working to the day it started failing.

hope this helps.