Using email instead of modem for Predictive Support

[Joe Profaizer]

How can I use HP-UX email instead of modems for Predictive support?

Thanks,

..Joe

[James R. Ferguson]

Hi Joe:

Absolutely. In fact, see this document for the details/requirements of the setup:

"HP Predictive Support/UX User's Guide"

http://docs.hp.com/hpux/onlinedocs/H2571-90009/H2571-90009.html

Regards!

...JRF...

[Rainer von Bongartz]

use psconfig to change the primary and secondary transfer mode (EMAIL,MODEM)

Reagrds
Rainer

[Sanjay_6]

Hi Joe,

Are you looking for this,

http://docs.hp.com/cgi-bin/fsearch/framedisplay?top=/hpux/onlinedocs/H2571-90009/H2571-90009_top.html&con=/hpux/onlinedocs/H2571-90009/00/00/26-con.html&toc=/hpux/onlinedocs/H2571-90009/00/00/26-toc.html&searchterms=configure%20email&queryid=20011105-070006

Hope this helps.

Regds

[Joe Profaizer]

This is the error I get when sending a test file:
WARNING - 9:56 AM, 11/05/01 - Transfer(200)
Failure on connection; program error 50 errno 0
EML(4) Cannot reach rcp_usa@predictive.americas.hp.com. Return value: -4
INFORMATIONAL - 9:52 AM, 11/05/01 -
EML(4) Cannot reach rcp_usa@predictive.americas.hp.com. Return value: -4

[Sanjay_6]

Hi Joe,

IS your system configured to deliver mail to internet. How is your system connected to mail network. DNS ?. If so, is internet mail routing configured. Looks like, system being unable to deliver internet mail.

Send a test mail to the address mentioned "rcp_usa@predictive.americas.hp.com" and see if it goes through.

Hope this helps.

Regds

[Roger Baptiste]

hi,

Check your sendmail configuration. It may not
be setup for sending mails
outside the domain.

-raj

[harry d brown jr]

Actually it also failed for me:

----- The following addresses had permanent fatal errors -----
"|/opt/rcpemail/bin/logfrom"
(expanded from: )

----- Transcript of session follows -----
sh: 12488 Bus error(coredump)
554 "|/opt/rcpemail/bin/logfrom"... unknown mailer error 138

looks like you might need an updated email address?

live free or die
harry

[harry d brown jr]

Maybe you have to register with hp first??

live free or die
harry

[Kevin Wright]

I have had trouble in the past trying to setup email and predictive. I could connect fine, but would always get timeouts when recieving the emails. MY recommendation is to use an external modem, it's alot easier.

[harry d brown jr]

Kevin,

A modem might be ok in a single server shop, but imagine having over 300 HP 9000's in one location and another 300 in another. The cost would be huge. And you are relying on a phone line to be active and a functional modem. At least with email, you have options.


live free or die
harry

[Joe Profaizer]

I have about 7 servers and need to use email. I'm working w/ HP now and there appears to be some setup that needs to take place with /etc/mail/sendmail.cf so that it will work with our exchange server

[MANOJ SRIVASTAVA]

Hi Joe

You need to send mail using the -V option.
sendmail -V < address > ( verbose option ) so that you can see where the mail is getting stopped.


Manoj

[Kevin Wright]

Chances are you cannot send/receive emails to hp from your email address with the hostname in it as well. IE root@host.domain.com will get rejected because host.domain.com is not a public IP address. You need to Masquerade your server so the email sent from predmail@host.domain.com actually comes from predmail@domain.com, then add a forwarder to that email address to your Exchange server to forward the mail to predmail@host.domain.com. To do this set the DM macro in Sendmail.cf, and set CE to root.
However, like I mentioned, sometimed this times out at HP.

[Joe Profaizer]

I found out the easiest way was to vi /opt/pred/bin/tcpemail.cf and change predmail@host.domain.com to predmailhost@domain.com. Then have my exchange admin add the predmailhost@domain.com as an email address and then have exchange redirect predmailhost@domain.com's email to predmail@host.domain.com internally.

Cheers! It works fantastic.