ASR Lockup Detected by System ROM

[Wayne Marsh_1]

350 G3. Current Firmware & software revisions (TBC). Customer complains of daily restart..

error = "ASR Lockup Detected by System ROM"
(casm device driver alerted)

No pattern to time of occurrence

OS = RH8

Any one seen this one before please?

Cheers

[Jerome Henry]

Yes !
Read this :
http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xbe1e9607df6ed711abdc0090277a778c,00.html

[Wayne Marsh_1]

Ok We'll run hardware diagnostics, outage permitting

Thx

[Stuart Browne · Accepted solution]

You wouldn't happen to be using the 'tg3' driver for your network card would you, and not have updated the kernel after installing the OS?

There are bugs int he 'tg3' driver of which cause a system under load to restart periodically. We witnessed this on a machine in another country (fun to diagnose! really!).

Solution: Stop using the 'tg3' driver, and use 'bcm5700' instead.

This should just be a case of modifying /etc/modules.conf, changing the 'alias eth0 tg3' line to 'alias eth0 bcm5700', and restarting. (ok, could get away with:

service network stop
rmmod tg3
service network start

but if you can stop network, you may as well restart *shrug*. And if you are connecting via a network, it's just easier!).

hope this helps...

[Kerry Koppert]

Yes the machine is using the tg3 ethernet driver, although it could hardly be described as being under load. I'll try the other driver you specify and see if this makes a diference.

[Kerry Koppert]

Well replacing the tg3 driver with the bcm5700 driver seems to have fixed the problem. Well spotted sir.