Kernel panic

[MarkPrinsloo]

Good day,

I updated my HPE Proliant DL325 Gen 10 server firmware along with the raid controller and after the upgrade I get an error when tying to launch smart storage administrator (SSA).

[ 3.223887] Kernel panic - ot synching: VFS: Unable to mount root fs on unknown-block(0,0)

[ 3.224179] CPU: 0 PID: 1 Comm:swapper/0 Not tainted 5.3.18-57.3-default #1 SLE15-SP3 (unreleased)

[ 3.224524] Hardware name: HPE Proliant DL325 Gen10/Proliant DL325 Gen10, BIOS A41 11/13/2020

[ 3.224895] Call Trace:

[ 3.225002] dump_stack+0x66/0x8b

[ 3.225201] panic+0xfe/0x2d7

[ 3.225375] mount_block_root+0x277/0x2db

[ 3.225621] ? set_debug_rodata+0x11/0x11

[ 3.225804] prepare_namespace+0x130/0x166

[ 3.225986] kernel_init_freeable+0x23f/0x26b

[ 3.226183] ? rest_init+0xb0/0xb0

[ 3.226323] kernel_init+0xa/0x110

[ 3.226522] ret_from-fork+0x22/0x40

[ 3.226733] Kernel Offset: 0x2c00000 from 0xffffffff81000000 (relocationrange: 0xffffffff80000000-0xffffffffbffffffff)

[ 3.268936] ---[ end Kernel panic - not synching: VFS: unable to mount root fs on unknown-block(0,0) ]---

I reloaded the old firmware in hope resolve the issue but it did not help.

What can I try?

I cannot get into my SSA.

[BPSingh]

Greetings!

Does the server operate properly if you refrain from trying to open ssacli?
Which controller model is currently installed?
Have you attempted to uninstall and reinstall ssacli?

[MarkPrinsloo]

Hi,

Yes, the server operates correctly it is only if I try to access the ssacli.

The Raid controller os a HPE Smart Array P816-a SR GEN 10

I have not tried to uninstall and re-install. I don't know how.

Regards,

[BPSingh]

What is the OS version running on the server?

[MarkPrinsloo]

Hi.

I am runnning Windows Server 2019 with Hyper-V

[BPSingh]

Could you please re-confirm?

From the output shared above, it seems to be SLES15. 

For windows you can download from the below web-link:

https://support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-a1953c549aa145b2

[support_s]

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[DrLloyd]

I am getting the same issue on a ML350, but I am running VMware.  I get this screen when I try to run intelligent provisioning.  I have read that I may need to roll back an update but I am unsure what to roll back.

[Mr_Techie]

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@DrLloyd wrote:

I am getting the same issue on a ML350, but I am running VMware.  I get this screen when I try to run intelligent provisioning.  I have read that I may need to roll back an update but I am unsure what to roll back.

---

Hi 

If you recently updated iLO firmware or system BIOS/UEFI, try rolling back to a previous version and see if that helps.