raid controller is enabled but physical drives not detected

[Raymund Layoso]

I got this message using hpacucli:

[root@csadmin21 ~]# hpacucli

HP Array Configuration Utility CLI 8.35-7.0
Detecting Controllers...Done.
Type "help" for a list of supported commands.
Type "exit" to close the console.

=> ctrl all show config

Smart Array P410i in Slot 0 (Embedded) (sn: **Confidential Info Erased**)

=> ctrl slot=0 create type=ld drives=1I:1:1,1I:1:2 raid=1

Error: Cannot create array. Cannot add physical drive 1I:1:1

=> ctrl all show status

Smart Array P410i in Slot 0 (Embedded)

Controller Status: Not OK
Cache Status: Permanently Disabled
Battery/Capacitor Status: Recharging

=> ctrl slot=0 ld all show

Error: The specified device does not have any logical drives.

=> ctrl slot=0 pd all show

Error: The specified controller does not have any physical drives on it.

Any ideas why i'm getting this error message ?

[Matti_Kurkela]

> Controller Status: Not OK

This does not look good at all.

Since you're obviously running hpacucli, what are you currently using as system disks?

Is your system perhaps dependent on last gasps of a possibly-dying controller, or is it booted from SAN? In the latter case the internal SmartArray controller might not be in use at all.

Please run this command and paste the output to this thread:

=> ctrl slot=0 show config detail

MK

[Raymund Layoso]

Matti

The server currently used disk from SAN also booted from from SAN. I tried to enable already the internal raid controller to be able to use the local drives but im getting the same issue:

here is the output from the command you have given:

=> ctrl slot=0 show config detail

Smart Array P410i in Slot 0 (Embedded)
Bus Interface: PCI
Slot: 0
Serial Number: **Confidential Info Erased**
Cache Serial Number: **Confidential Info Erased**
RAID 6 (ADG) Status: Disabled
Controller Status: Not OK
Chassis Slot:
Hardware Revision: Rev C
Firmware Version: 3.00
Rebuild Priority: Medium
Expand Priority: Medium
Surface Scan Delay: 15 secs
Queue Depth: Automatic
Monitor and Performance Delay: 60 min
Elevator Sort: Enabled
Degraded Performance Optimization: Disabled
Inconsistency Repair Policy: Disabled
Wait for Cache Room: Disabled
Surface Analysis Inconsistency Notification: Disabled
Post Prompt Timeout: 0 secs
Cache Board Present: True
Cache Status: Permanently Disabled
Accelerator Ratio: 25% Read / 75% Write
Drive Write Cache: Disabled
Total Cache Size: 512 MB
No-Battery Write Cache: Disabled
Cache Backup Power Source: Batteries
Battery/Capacitor Count: 1
Battery/Capacitor Status: OK
SATA NCQ Supported: True

Ray

[trilee2]

Getting the same thing on a few of our BL460c G6.

hpacucli ctrl all show detail

Smart Array P410i in Slot 0 (Embedded)
Bus Interface: PCI
Slot: 0
Serial Number: **Confidential Info Erased**
Cache Serial Number: Confidential Info Erased
RAID 6 (ADG) Status: Disabled
Controller Status: Not OK
Chassis Slot:
Hardware Revision: Rev C
Firmware Version: 3.66
Rebuild Priority: Medium
Expand Priority: Medium
Surface Scan Delay: 15 secs
Queue Depth: Automatic
Monitor and Performance Delay: 60 min
Elevator Sort: Enabled
Degraded Performance Optimization: Disabled
Inconsistency Repair Policy: Disabled
Wait for Cache Room: Disabled
Surface Analysis Inconsistency Notification: Disabled
Post Prompt Timeout: 0 secs
Cache Board Present: True
Cache Status: Permanently Disabled
Accelerator Ratio: 25% Read / 75% Write
Drive Write Cache: Disabled
Total Cache Size: 512 MB
No-Battery Write Cache: Disabled
Cache Backup Power Source: Capacitors
Battery/Capacitor Count: 1
Battery/Capacitor Status: OK
SATA NCQ Supported: True

[Johan Guldmyr]

Hi, the latest firmware for the P410i is 3.66(B). 3.00 is about a year old and there's been 3 updates since then.

Maybe worth a shot?

During POST (or on the blade you can check the IML / iLO log) - are there any POST errors relating to the controller?

Just want to make sure.. As you are booting from SAN - are there even local hard drives installed? =)