- Community Home
- >
- Servers and Operating Systems
- >
- Operating Systems
- >
- Operating System - Microsoft
- >
- Microsoft CRM
Operating System - Microsoft
1748053
Members
4580
Online
108758
Solutions
Forums
Categories
Company
Local Language
back
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
back
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Blogs
Information
Community
Resources
Community Language
Language
Forums
Blogs
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-02-2007 08:51 AM
12-02-2007 08:51 AM
Microsoft CRM
Is anyone else frustrated by Microsoft's mountains of information?
Not just for their CRM product, but *everything* - they don't use one word when 14 will do, and *never*, *ever* produce a simple, step-by-step guide to anything. I think the Marketing guys have gotten a "bit" carried away, because instead of helping they are making introduction and implementation of new products that much harder...
Anyway, semi-relevant rant aside, I have a client who feels it's time to start using a computer-based CRM solution. Now I understand there is no such thing as a simple implementation of something as complex and powerful as CRM, but after searching the MS website for some kind of guide to getting started I am more confused than if I had just started installing (I have a copy of Small Business edition CRM server & client as part of my MS Action Pack subscription).
After finding what looked like some promising documentation - helpfully titled "Implementation Guide" (only after multiple link-clicking) - I unzipped to find I now have 33 (yes, THIRTY THREE!) documents in 5 folders, a total of 1.9 MB of info. I still don't know where to begin!
I also found another 4 documents, totalling 16.6 MB. Two of them are training manuals, one is "using MS CRM", and one is a technical installation guide to circumvent a "known issue". I *still* don't know where to begin...
So can anyone tell me if there is a document somewhere "out there" that gives some form of outline on installing and implementing CRM 3.0? Even if it's just a checklist or skeleton of a guide, at least I can know I'm starting at the beginning without wasting too much time getting stuck in and then finding I have to undo everything I've done and start over...
Not just for their CRM product, but *everything* - they don't use one word when 14 will do, and *never*, *ever* produce a simple, step-by-step guide to anything. I think the Marketing guys have gotten a "bit" carried away, because instead of helping they are making introduction and implementation of new products that much harder...
Anyway, semi-relevant rant aside, I have a client who feels it's time to start using a computer-based CRM solution. Now I understand there is no such thing as a simple implementation of something as complex and powerful as CRM, but after searching the MS website for some kind of guide to getting started I am more confused than if I had just started installing (I have a copy of Small Business edition CRM server & client as part of my MS Action Pack subscription).
After finding what looked like some promising documentation - helpfully titled "Implementation Guide" (only after multiple link-clicking) - I unzipped to find I now have 33 (yes, THIRTY THREE!) documents in 5 folders, a total of 1.9 MB of info. I still don't know where to begin!
I also found another 4 documents, totalling 16.6 MB. Two of them are training manuals, one is "using MS CRM", and one is a technical installation guide to circumvent a "known issue". I *still* don't know where to begin...
So can anyone tell me if there is a document somewhere "out there" that gives some form of outline on installing and implementing CRM 3.0? Even if it's just a checklist or skeleton of a guide, at least I can know I'm starting at the beginning without wasting too much time getting stuck in and then finding I have to undo everything I've done and start over...
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
News and Events
Support
© Copyright 2024 Hewlett Packard Enterprise Development LP