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Problems remote connecting HP products to Windows 2012 R2 Server

 
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Problems remote connecting HP products to Windows 2012 R2 Server

IT department is having trouble connecting any new HP product remotely to the Windows2012 R2 server.  The message received is "Connection is lost" no other information.  Have tried refreshing computers etc.  Not sure why only HP's trying to find out if it is a consistent firewall issue or driver.  Have not had this issue with any other products (ie: Lenovo, Samsung, Toshiba etc) The other systems connect right out of the box....

 

We have recommended returning the HP and purchasing any other model??

 

Last attempt was with HP Envy23 with Windows 8.1