T4 product installation problem

[dudharkar chandra]

I have downloaded T4 tool from HP site.(Total timeline tracking tool)
We are getting error and terminated on installation with pcsi utility-
product installl T4.
Enclosed captured log. We have run through SYSTEM account.
If any thin wrong pl advise.

[Volker Halle]

Looks like there may be a problem with the identifier of your SYSTEM account.

Could you please provide the first 4 lines of the following output:

$ SET DEF SYS$SYSTEM
$ MC AUTHORIZE SHOW SYSTEM

Volker.

[P Muralidhar Kini]

Hi Dudhakar,

>> -SYSTEM-F-NOSUCHID, unknown rights identifier
Yes, The rights identifier for the system account may not be set properly.

Provide the SYSTEM account details using the set of commands Volker has suggested. That would tell whats wrong with the SYSTEM account.

Regards,
Murali

[Shriniketan Bhagwat]

Hi,

Have you modified the SYSTEM account? Also provide the out put of $ SHOW PROCESS /FULL when logged in with SYSTEM account.

Regards,
Ketan

[Volker Halle]

Ketan,

there is no SHOW PROCESS/FULL command in DCL. The nearest one would be /ALL.

But the information requested from UAF is sufficient to find out, if there is a problem with a missing identifier for the SYSTEM account.

Volker.

[P Muralidhar Kini]

Hi Dudhakar,

Was any changes done to the SYSTEM account in the SYSUAF.DAT file.
Looks like the identifier must have got accidently removed from
the SYSTEM account.

Ketan,
I guess you meant DCL command $SHOW PROCESS/ALL
(i.e. /ALL and not /FULL)

Regards,
Murali

[P Muralidhar Kini]

Hi,

>> But the information requested from UAF is sufficient to find out, if there is a
>> problem with a missing identifier for the SYSTEM account.

I guess Volker is referring to the UIC field display in the output of
MC AUTHORIZE. After the UIC field display the Identifier associated with that
account would get displayed in brackets.


UAF> show temp
...
Username: TEMP Owner:
Account: OTHER UIC: [200,11] ([200,11]) --> No Identifier
...
UAF>

UAF> show murali
...
Username: MURALI Owner: P MURALIDHAR KINI
Account: MURALI UIC: [200,10] ([ROCK,MURALI]) -> Identifier present
...
UAF>

The most probable cause for the reported problem looks like missing identifier
for the SYSTEM account. The output of "MC AUTHORIZE" for SYSTEM account is required to confirm this.

Regards,
Murali

[Volker Halle]

... and while we continue speculating what the problem may be, here is the 'solution', if the problem is what we think it may be:

$ MC AUTHORIZE ADD/ID/USER=SYSTEM

This command will automatically create an identifier for the username SYSTEM based on the user und group UIC in the UAF record for user SYSTEM.

Volker.

[P Muralidhar Kini]

Hi dudharkar,

Let us know if the problem got solved.

Also, from your forum profile
>> I have assigned points to 2 of 55 responses to my questions.

Please consider assigning points to responses that have helped you in solving
your problem. This is how you thank the forum for spending their time in
helping you solve your problem.

Refer the following link which says how you can thank this forum
http://forums11.itrc.hp.com/service/forums/helptips.do?#28

Regards,
Murali

[dudharkar chandra]

During installation it at one point it was asked question that do you want to terminate?
[yes] here we forcibly given NO and found that installation completed. message appeared
"operation completed after explicit continuation from error"

As suggested by you we tried adding id but it would not solve. We tried with different accounts.

[Volker Halle]

Please provide the details of the account(s), under which you've tried the installation and the details of the error messages.

I have installed T4 V4.3 on an OpenVMS Alpha V8.3 last thursday. It worked as expected.

Something is WRONG on your system and if you want further help, you need to provide more details.

Volker.

[P Muralidhar Kini]

Hi Dudharkar,

>> yes] here we forcibly given NO and found that installation completed
As the "SYSTEM-F-NOSUCHID" problem has already occurred, installation may
not complete successfully even if you force it to continue.

>> As suggested by you we tried adding id but it would not solve.
>> We tried with different accounts.

Can you provide us the output of

$ SET DEF SYS$SYSTEM
$ MC AUTHORIZE SHOW SYSTEM

and also for other accounts from where you have tried to instal.

Unless you provide this, it would be difficult to find out the cause for the problem.

Regards,
Murali

[dudharkar chandra]

Attached uaf> show user output from which tried to install also installation log.

[Volker Halle]

This is the problem:

Username: SYSTEM Owner: SYSTEM MANAGER
Account: SYSTEM UIC: [1,4] ([ADMIN])

Someone destroyed/removed the identifier name for the SYSTEM account and replaced it with ADMIN.

Volker.

[Volker Halle]

To correct this problem, you would need to remove the identifier name ADMIN (UAF> REMOVE/ID ADMIN) and re-add the correct identifier name for the SYSTEM account using the command provided earlier.

You might need to first research any references to this incorrect identifier name ADMIN and question the OpenVMS competence of who-ever had made this change.

Volker.

[Shriniketan Bhagwat]

Hi,

Product installation uses /OWNER_UIC=SYSTEM qualifier. In your machine user identifier has been modified from SYSTEM to ADMIN, hence installation was failing with

%PCSI-E-ERROWNER, error in owner specification 'system'
-SYSTEM-F-NOSUCHID, unknown rights identifier

As Volker said, please check for any specific requirement for changing it to ADMIN?

Regards,
Ketan

[P Muralidhar Kini]

Hi Dudharkar,

>> Account: SYSTEM UIC: [1,4] ([ADMIN])
There you go. Our guess was right, the problem is with the identifier associated
with the SYSTEM account. Looks like a wrong identifier ADMIN has got
associated with the SYSTEM account.

what you need to do now is to
- Remove the ID ADMIN from the SYSTEM account
UAF>REMOVE/ID ADMIN
- Add the ID again for the SYSTEM
UAF>ADD/ID/USER=SYSTEM

Do these changes and let us know if the problem is solved.

Regards,
Murali

[Hoff]

It would seem easier to rename the identifier.

UAF> rename/ident admin system
%UAF-I-RDBMDFYMSG, identifier ADMIN modified
UAF>

This RENAME then followed by careful consideration around the removal of system privileges from the users that were involved with modifying the SYSTEM username, SYSTEM context, and related accouterments.

But that's just me.

[dudharkar chandra]

All...Thanks for solution.

I have tried to NO option to continue installation. It has completed with message,

The following product has been installed:
HP VMS T4 V4.3 Layered Product
%PCSIUI-I-COMPWERR, operation completed after explicit continuation from errors

We can use the product.

[Shriniketan Bhagwat]

Hi,

Did you answer "No" to the "Do you want to terminate?"

>>We can use the product.

In my view its a unsuccessful installation. Better if you correct the problem and retry the installation.

Regards,
Ketan

[Volker Halle]

May I also strongly suggest, that you fix your OpenVMS SYSTEM account identifier probelm !

Continuing after an error in a prodcut installation happens at your own risk - except if HP would suggest this as an official workaround !

You can't know, what else failed during the installation and what might 'seem to work' might hit you as a more severe problem at an unexpected and less convenient time.

Especially as we've helped you to find out the underlying configuration problem on your system for you.

Volker.

[P Muralidhar Kini]

Hi Dudharkar,

I agree with Ketan and Volker.
T4 Installation may have completed. You never know what other problems you
will face later. The wrong identifier associated with the SYSTEM account can
cause some other problems also.

Given that the solution is also mentioned in this thread, you should
concentrate more on fixing the problem.

Choice is yours.
Either fix the problem
or
Use Workaround that may open up the doors for many more problems!

Regards,
Murali