dtmail not opening attachments

[Charles Zepp_1]

I am unable to open an attachment in dtmail. I have tried as a regular user and as root. The following error pops up in a window when I try to open the attachment:

TT_ERR_NOT_AUTHORIZED Client is not authorized.

The attachment is just a plain text file. Anyone know what may be causing this?

[Ralf Puchner]

TT_ERR_NOT_AUTHORIZED means there is a tooltalk error (consult cde manual) with authorization. Check ttsession process (have a look into the "CDE tooltalk messaging" documentation.

As tooltalk and CDE (dtmail is based on) required proper network configuration, please verify hostnames, rpc etc.

[Charles Zepp_1]

I've lloked through the CDE docs at

http://h30097.www3.hp.com/docs/base_doc/DOCUMENTATION/V51A_PDF/00README.TXT

but couldn't find anything related to this. All of the networking seems to be in order also.

[Ralf Puchner]

Charles,

have a look into the CDE manuals (about 2-5 book) and search for "TOOLTALK". The chapter of tooltalk explains how to check if this mechanism runs correctly on your system.

It is absolut necessary, that the network runs without a problem. Nameresolution works etc. So how have you checked your network?

[Charles Zepp_1]

I looked through the tooltalk and the cde manual's and couldn't find this error listed anywhere.

nslookup is working also. any other idea's of what this error is?

[Ralf Puchner]

do not search for the error message, go through the troubleshooting section and check of proper installation of tooltalk.

There is no "if error xyz then...." and so a fast solution. But there is a troubleshooting section and a description explaining how tooltalk works and if you know how it works and what processes and network parts involved you can check the components...