pset_info shows a processor in off-line status and psradm cannot start it

[WW346672]

Hi,

Our client has 4 Alpha servers 1200, already upgraded to two CPUs.

I have tried the psrinfo command and it shows that CPU 1 is off-line. When I performed the following command psradm -a -v 1 it says that the CPU is already running.
psrinfo again shows that CPU is off-line.

pset_info is showing only one CPU (0) in set ID 0 and the second CPU is not displayed.

FOr info: the cpu_enabled variable is set to f, and sh cpu displays that both CPUs 00 and 01 are active.

Can anyone help me on this issue?

Thanks in advance

[Kapil Jha]

can you try
psradm -n cpu_number

BR,
Kapil+

[WW346672]

Thanks for replay

hereafter is the result of the command:

blds2>root> psradm -n -v 0
processor 0 already on-line.
blds2>root> psradm -n -v 1
processor 1 already on-line.

I read an explanation in one of the Solaris book, that the meaning of off-line means the CPU doesn't process kernel threads only, but other interruptions can still be run on off-line CPU. What do you think ? is that true for UNIX 4.0 e

[Uwe_9]

Hi,

you mentioned that the HW is "already upgraded to two CPUs".

I recall a issue where one added another CPU but forgot to enter
the additional OSF-BASE license to it.

Look here:
http://licensing.hp.com/swl/view.slm?page=alpha

So...on a system (AS1200) with a single CPU you'd see OSF-BASE = 25
but after you upgrade to 2 CPUs you d have to add 50 Units more to
get 75 OSF-BASE Units in summ.

The command to display how much units are installed is
# lmf list for osf-base
(could as well be that you see -unlimited- there, that would suit as well)

Its quickly checked, thats why I thought worth mentioning it.

--Uwe.

[WW346672]

Hi,

First time when we have upgraded AS 1200 to 2 CPUs, we had licence issue. We were able to log only with root account, other accounts were disabled or not accessible. OSF-BASE database was updated with a new licence in order to support double CPUs.

I checked out the OSF-BASE, so the total number of users is unlimited.

Thanks in advance.

[Vladimir Fabecic]

Output of:
# lmf list full
would be helpfull.
Did you upgrade the firmware after the second CPU was installed?
Can you post output of:
>>> show config

[WW346672]

Hi,

Please tell me how to get a text file from SRM console to the floppy, so I can show you the result of the commands as >>> sh config and >>> sh cpu. For the meantime hereafter a result of the lmf list command:

blds2>root> lmf list all
Product Name: LSM-OA
Producer: DEC
Number of units: 1050
License status: active

Product Name: ADVFS-UTILITIES
Producer: DEC
Number of units: 1100
License status: active

Product Name: OSF-DEV
Producer: DEC
Number of units: 1050
License status: active

Product Name: OSF-USR
Producer: DEC
Number of units: 1050
License status: active

Product Name: OSF-USR
Producer: DEC
Number of units: 400
License status: active, multiple

Product Name: OSF-BASE
Producer: DEC
Number of units: 300
License status: active

Product Name: OSF-SVR
Producer: DEC
Number of units: 1050
License status: active

[Vladimir Fabecic]

When you shutdown a server you get ">>>" prompt. This is called SRM prompt or "console mode".
So, when you will be able to shutdown the system, do it and send output of requested commands.

[WW346672]

Hi,

I will clarify my question. When I am in console mode I am doing the following commands: sh config > config.txt
sh cpu > cpu_status.txt

I need to get these text files and post them for you, otherwise I have to write the result of sh config manually. Is there any way to get these file on the floppy?

Regards

[Vladimir Fabecic]

No, you can not redirect to file.
Connect a terminal emulator to console and capture output.
And did you do firmware upgrade after installation of second procesor?

[WW346672]

Hi,

Hereafter the the config of AS 1200:
Module Type Rev Name
System Motherboard 0 0000 mthrbrd0
Memory 512 MB DIMM 0 0000 mem0
Memory 512 MB DIMM 0 0000 mem0
Memory 512 MB DIMM 0 0000 mem0
Memory 512 MB DIMM 0 0000 mem0
CPU (4MB Cache) 3 003 cpu0
CPU (4MB Cache) 3 0003 cpu1
Bridge (IOD0/IOD1) 600 0032 iod0/iod1
PCI Motherboard a 0004 saddle0

Bus 0 iod0 (PCI0)
Slot Option Name Type Rev Name
1 PCEB 4828086 0005 pceb0
2 S3 Trio64/Trio32 88115333 0054 vga0
3 QLogic ISP10X0 10201077 0005 isp0


Bus 1 pceb0 (EISA Bridge connected to iod0, slot 1)
Slot Option Name Type Rev Name

Bus 0 iod1 (PCI1)
Slot Option Name Type Rev Name
1 NCR 53C810 11000 0002 ncr0
2 DECchip 21140-AA 91011 0022 tulip0

Hereafter the result of sh cpu:
Primary CPU: 00
Active CPUs: 00 01
Configuraed CPUs: 00 01
SROM Revision: V3.0 V3.0

No we did not upgrade the firmware after adding the second cpu.

Thanks

[Vladimir Fabecic]

Looks like both CPUs are configured.
And also looks like you have enough licenses.
Not sure what can be the problem, but I would upgrade the firmware.
Upgrade the firmware and after that send output of:
>>> show config
# prsinfo -v

[peynet]

we have exactly the same problem on AS1200 ruuning under 4.0e the firmware update was done after installing CPU
psrinfo and online -v reply to us the same as WW346672 question in november 2009

No solution for the moment

Regards,
Eric

[peynet]

Here is the solution for my problem

The problem is due to subsystem generic lockmode parameter wich is set to 1 in sysconfigtag
Commenting lockmode or setting to 0 and setting cpu-enable-mask to 3 solve the problem

--------------------------------------------The mode of the simple lock primitive package within the kernel. Four sets of locking primitives support various combinations of real-time (RT) kernel preemption, symmetric multiprocessing (SMP), and lock debugging with lock statistics.

When only RT is required (lockmode=1), the simple lock operations maintain a "preemption blocking" count.