Bug Fix: Cd-Writer 8239e, Windows XP

[Eliot Samuels]

If you have a CD-Writer 8200e series with windows XP, and are unable to use the drive, the problem may lie with a past installation of Adaptec Direct CD/Easy CD Creator.

Easy CD Creator's unistaller leaves behind several files which still cause problems. Specifically, when the Adaptec software is uninstalled the registry is not reverted to use the Windows "cdrom.sys". You have to edit the registry to stop the Adaptec driver after uninstall.

THE FIX:

1. The critical keys that the software leaves behind after being uninstalled are in:
HKEY_LOCAL_MACHINE\SyStem\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-0 87002BE10318}

In this section you will find two keys alled "UpperFilters" & "LowerFilters". Delete both of these keys and reboot to restore Windows to the default CD driver.

2. REBOOT

3. AFTER the reboot, you should also search for other keys containing "cdralw2k", "cdr4_xp" and "cdr4_2K" and delete these then delete these files from the windows\system32\DRIVERS\ directory. (personally i didn't search the registry for these extra references-- step 1 alone solved the problem.)


Hopefully this will help many of you avoid countless hours of futile attempts to reinstall the HP drivers. And someone should make HP's USELESS TECH SUPPORT aware of this problem with Adaptect/Roxio software.


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Finally, I can't wait until Roxio files for Chapter 11 bankruptcy, because frankly, their software and support SUCKS. They should provide a complete uninstaller for their junk on their website.

[John Conley]

A big thanks to Eric! Yes, you saved me hours of headaches. Though I have a different CD burner than you (HP CD Writer CD16F, shipped with my new HP Pavilion 750n that I bought 12/31/2001), following your advice solved the problem. For the life of me, I couldn't figure out why both my cd burner and my dvd-r drives were not recognizable by the operating system. I spent an hour or so trying to figure this peculiar problem out. I even tried uninstalling the drivers and reinstalling them, to no avail. Then I implemented your advice, and after the reboot, the operating system saw the drives. Then I reinstalled the Roxio Easy CD Creator Platinum 5, and so far it works fine. Thanks again.