cannot issue Bpia partner certificate

[helpdeskKH]

Hello,

from today we are facing issue that we are not able proceed trough issuing bpia partner certificate from page HPE Business Partner User Certificate 

After putting all credentials in form and sending it we agree with all pop up window and when we confirm the last one about creating a new RSA signature key we get  message that digital id is being issued...but after a minut there is error Gateway time out: the gateway did not receive a timely response from the upstream server or application.

Thank you for checking on this issue,

Have a nice day.

[Sunitha_Mod]

Hello @helpdeskKH, 

Thank you for writing to us! In this case, we would recommend you contact the relationship owner, so that they can help in creating a support ticket. 

[EmiliyaSFM]

Hello, I am Service Fulfillment Manager for HPE Partner Hemmersbach. The engineers can not log into some HPE systems, as they don't have BPIA Certificate. How can I fix this and where can I renew those certificates? Thank you!

[Sunitha_Mod]

Hello @EmiliyaSFM,

Thank you for writing to us! We would recommend using the Contact Us and related resources section from the below link so that the concerned team can reach out to you:

https://www.hpe.com/us/en/solutions/partners.html

PRTechPartner@hpe.com

[EmiliyaSFM]

Hello, I added PRTechPartner <prtechpartner@hpe.com> in the communication already running.

What is with this website, why is it not working? Is there another address?

HPE Business Partner User Certificate 

[Sunitha_Mod]

Hello @EmiliyaSFM

You may refer to the below to raise the support ticket so that someone from the team will reach out to you:

Partner Support and Resources