HP TRIM - MS Office Ribbons Keeps Disappearing from User Machines

[HamedAbedi]

HPRM8 has been rolled out to user machines as well as its MS Office Ribbon; however, the ribbon keeps disappearing from some machines and users are not able to reactivate it via the 'COM Add-In' in MS Office.

Any idea why this is happening? We have had cases where recreating user profiles has resolved the issue.

Thanks,
(Hamed)

[Parvez_Admin]

Hi,

HPE RM is now part of Micro Focus, so you will need to repost your question to the new Micro Focus Community at http://community.saas.hpe.com.

Or, please post your question on the HPE RM forum category there:
https://community.saas.hpe.com/t5/HPE-Content-Manager-HPE-RM-Forum/bd-p/itrc-1015