Rif.: Query: I can't access HPE networking site

[Marco32]

Hi all, I have done a regular hpe site signup by entering a company email as described in the notices, I can safely access the hpe.com domain, but I have never been able to complete the signup process in the sub domain networkingsupport.hpe.com. I am literally stuck at the onboarding->email validation screen. Basically the system alerts me that an email was sent with the activation link but this email (that a company email) never got to me. Needless to say, I tried several times to push the system to send me this email by pressing the resend email button but I couldn't budge the situation, I checked my mail server , spam folder several times without success. I opened a support ticket to unblock the situation but it's been more than 7 days and no one has been able to resolve. I have received several comforting emails from support about taking care of the problem but unfortunately until today they have not been able to unblock the situation. Does anyone have an idea how to overcome this strange situation? Thank you in advance for your answers.

[support_s]

Hello,

Thank you for posting! HPE Networking forum has moved to Airheads Community. For HPE Aruba Networking product queries, request you to visit and post your query here.

You can refer to this link for more details.

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[Marco32]

Thank you for your reply but I am also experiencing problems in posting in the Airheads community, I have entered the Community Feedback area, created a post but after posting I get an error message “An error has occurred while attempting to fulfill your request” so my post is not being posted, I feel locked in a paradox with no exit at all. Unfortunately, the support service is taking a really long time to correct the situation. I am beginning to think that they will not find a solution. Thank you anyway.

[Sunitha_Mod]

Hello @Marco32,

Thank you for writing to us. 

Regarding the Airheads community, please share your concerns with the email ID below so the respective team will check and guide you further: 

airheadsteam@hpe.com

As far as the support ticket, we have shared the details with the appropriate team, and they will reach out to you.