Printer cartridge issues

[LL10]

Hello, I wonder if someone could give some advice please.

I have an HP PageWide Pro MFP477dw printer and have always used compatible cartridges. However, today when I changed over I'm getting a message which says: 'The indicated cartridges have been blocked by the printer firmware because they contain a non HP chip.... Replace the indicated cartridges to resume printing.' 

This is all of them which is somewhat expensive!

Does anyone have a solution please?

Thanks very much.

[Sunitha_Mod]

Hi @LL10,

Thank you for writing to us. 

You have reached the wrong company for HP products (Laptops, Desktops, Printers)

For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/

[LL10]

Hi, thanks so much for getting back to me.

Liz

[TravisDex]

Thank you so much for sharing the link.