RELIABILITY

[Idontbelieveit]

HP problem with my printer was "remedied" by unloading software and dowloading new software from HP.

It was then consequently VERY SLOW! Over 1 minute per black and white page. Three calls to different escalation teams resulted in being told...."You need to buy a new printer and we have a discount available today!!!"

Then subsequent escalation - I was told - "its the cable - you need to buy a new power lead from us". (This incuded 1 full day of time plus call out fees for a local technician!!!

I then discover that there is a CLASS ACTION against HP in America linked to unfair practices!!!

Is it me?!!!!

[Parvez_Admin]

Hi @Idontbelieveit ,

You have reached the wrong company for HP products. 

For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/ or Please visit www.hp.com.