Remote Access Point not showing up on Aruba Central

[dagorio]

Hello team,

Hope you are all doing great.

I'm not sure if I'm asking this question in the right forum but please point me to the right one.

So I am in need for my APs to get them up on my Aruba central.

The scenario is this:

1. got 04 AP-303 and deployed them on two sites

2. site1 - 02 APs (direct connection through router without Firewall)

3. site2 - 02 APs (connection through Firewall - Kerio Control Center)

4. on site1 - APs are showing up on Aruba central and can manage them smoothly

5. on site2 - APs stays as preprovisioning and cannot see them on dashboard

6. but when connected directly through router, they come up without problem, therefore there are some filtering on my firewall which I tried to authorize with help of this link https://www.arubanetworks.com/techdocs/central/latest/content/nms/device-mgmt/communication_ports.htm?Highlight=communication%20port

but did not help, still not showing up.

Then, my question is, is there any rules I need to be aware of or the link above do not show the right ports or link I need to authorize ?

Also, I noticed that when I add the port 443 on the list of authorized ports for Aruba, then I cannot reach Aruba Central (strange).

Thank you already for any of your input.

[Sunitha_Mod · Accepted solution]

Hello @dagorio, 

Thank you for writing to us. HPE Networking forum has moved to Aruba Airheads Community and for HPE networking and Aruba product queries, request you to visit and post your query here: Aruba Airheads Community 

You can refer to the below link as well for more details:

HPE Networking forum migration to Aruba Airheads c... - Hewlett Packard Enterprise Community