Black Screen after SP6a update

[Ayman Altounji]

I had finished installing Service Pack 6a on a NT 4.0 SP5 Proliant 1600. Rebooted server and after the raid controller initialization I get a black screen with a cursor in the top left corner. Apparently, the SP replaced a controller driver? I receive no error messages.

[Ayman Altounji]

After SP installaton, Before Reboot - you should install the SSD to replace the Compaq specific drivers.

[Ayman Altounji]

What's the SSD?

[Ayman Altounji]

SSD are Server Support Drivers. A Group of Drivers containing various drivers for the installed Hardware & a setup program which will detect & install the appropriate driver for the detected H/W.You can manually do the updation of the driver from the Floppy created.

[Ayman Altounji]

We are getting the 'blue screen of death', and then a memory dump, shortly after rebooting, after installing Service Pack 6a. Could the cause be the same? Do we need to reinstall Compaq specific software before rebooting?

[Ayman Altounji]

Yes.. You have to apply the Compaq specific drivers before rebooting the server.Many of the cards,controllers etc. in Compaq server works only with Compaq drivers & they behave erratically with the Microsoft drivers present in SP6a.

So apply the latest & correct SSD from Compaq before rebooting the server after SP6a applied.