Cache Module Status Degraded / Failed even after replacement

[teckel]

Hi all,

Hi have an issue with several HPE ProLiant DL380p Gen 8.
Everytime that I have a "Cache Module Status" = Failed / Degraded, I replace it with a fresh new one but the Cache Module stays Failed or Degraded.

Maybe the issue doesn't concern the Cache Module. Do you know what to do to make the "Cache Module Status" = OK ?

I attached 2 examples of this situation here: Ilo_pages_gen8_cache_issue_example.png

Thanks 

[Suman_1978]

Hi,

Please check if the SA controller needs any Firmware update.
Update on one of the controller for test and if that fixes the OK issue, do it on the rest of the servers.

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

[teckel]

@Suman_1978 

thanks for your answer, unfortunately updating the controller firmware didn't help

[Suman_1978]

Hi,

I am attaching two links which may help you in this issue.
If still having problems and need solution, please contact HPE Support to log a case.

https://community.hpe.com/t5/proliant-servers-ml-dl-sl/hpe-dl380g-gen8-cache-module-status-failed/td-p/7155601
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c05302924

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

[SH-Lan]

Did you try to replace the RAID card battery???

[teckel]

Hello,

Yes I did replace the battery