Can't install Windows Server 2022 on DL360 Gen10 Plus

[Patric Falinder]

Hi,

I just go three new DL360 Gen10 Plus to play around with today. I have installed all the latest firmware etc. and I'm trying to install Windows Server 2022 on them.

I've downloaded the .iso-image for Windows Server 2022 Datacenter from Microsoft Volume Licensing Service Center and verified the hash and it is correct.

When I boot to Intelligent Provisioning and pick "Rapid setup" and chose to install from the DVD (I've mounted the .iso over iLO from where I'm trying to do the install) and I just get "Unable to find any valid media"

I've tried all day to get it to recognize it but nothign works. When I try to mount a Windows Server 2019 image it works directly without any problems.

Is there some additional config that I need to make to the server to make Server 2022 installation work? Or should I boot the iso directly and skip Intelligent Provisioning and install drivers afterwards?

ROM Version: U46 v1.52 (09/22/2021)

[support_s]

System recommended content:

1. Windows Server 2022

2. Advisory: Smart Update Manager (SUM) - SUM Displays Failed Dependency For Integrated Lights-Out 5 (iLO 5) On Servers Running Microsoft Windows Server 2022 And iLO 5 Firmware Versions Earlier Than 1.40

If the above information is helpful, then please click on "Thumbs Up/Kudo" icon.

Thank you for being a HPE community member.

[Patric Falinder]

Sorry this didn't help.

I can't rellay figure out why it won't be recognized as the .iso is complete. I can even boot it directly and run the installer that way but then I would have to install all the drivers etc. manually.

[ApRox]

Im also finding this an issue today. Im trying the November Server 2022 DC with no luck so now downloading the Aug Server 2022 DC ISO in the hope that one works. It does seem to be happy with the Server 2019 ISOs. Very frustrating.

[ApRox]

Sadly no joy with the Aug ISO either.... any info from HP on this?

[Patric Falinder]

I also tried the Aug image and the Nov image but no luck.

I just installed it manually and I'm running the SPP on the host to install the drivers etc.
There shouldn't be any difference from installing it via Intelligent Provisioning.

Just boot from the .iso-file manually, install Windows just like normal. When everything is done, download the SPP iso from https://techlibrary.hpe.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx (down to the right), mount it and run the launch_sum.bat and follow the instructions and it should be good to go after that.

It's kind of frustrating that it doesn't work from Intelligent Provisioning though..

[ApRox]

Hi,

Yeah I was thinking the same and so am part way through the standard install now. Thanks for your reply.

[ApRox]

it never rains it pours

Trying to download the latest SPP gives me this error now

An error occurred while processing your request.

Reference #97.94b0f748.1639403487.189aa0f5

[ApRox]

Speaking to HP support now and the agent is stating that this server hardware does not support Server 2022. Now facepalming my hands and showing her links to the latest (Nov 05) SPP which clearly lists it. Come on HP normally these servers are really good.

I have now been told to wait 24 hours for the URL to be fixed.

[ksram]

Hi,

Thank you for the Post.

Please try to update the IP and then try installing Windows (if not tried)

Also try using Different options while taking Remote console from iLO.

Thank you

RamKS

[Patric Falinder]

What do you mean by "update the IP"?

I've tried with both HTML5 and Java Web Start and the same problem on both.

I just booted the Windows Server 2022 manually and installed all the drivers from the SPP like I mentioned in my previous post and the server is up and running just fine.

There are numerous documentation from HPEs sites stating that DL360 Gen10 Plus supports Windows Server 2022 and the fact that the drivers are listed for 2022 AND the SPP installed all the drivers on my server after installing it manually makes in kind of hard to deny the 2022 support for the hardware..

[ksram · Accepted solution]

Hi,

We wanted to update the Intelligent Provisioning (IP) to the latest available version

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX-5ce88031fe2640c0b83a27df1d

Yes, we referred few links and do confirm that Windows 2022 is supported.

You may try with IP update and check.

Thank you

RamKS

[Patric Falinder]

Yes this fixed the problem. I can now install Windows Server 2022 from Intelligent Provisioning.

I thought that IP was updated when running the firmware updates.

Thank you very much for your help!

[ksram]

Thats great!

Glad to know that!

Thank you,

RamKS

[xaviermn]

I have now the same issue on a new DL380 Gen10:  intelligent provisioning not see my Windows server 2022 Media: neither via USB DVD nor Virtual Iso Media.

The HPE technician update all firmware yesterday via SPP but I don't it includes the Intelligent provisioning soft.

Any help ?

thanks

[Patric Falinder]

You have to update Intelligent Provisioning separately as it doesn't seem to be included in SPP.
Follow the link above (https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX-5ce88031fe2640c0b83a27df1d) and download the IP iso-file and boot from that and you will be able to install Windows Server 2022 after it's updated.

[DavisVox]

Hai
Thanks for the share. I am faced with the same problem on Dl380 . Please share steps of updating the IP

[xaviermn]

Hello DavidVox, the proccess is explained at Software Details - Intelligent Provisioning Recovery Media for Gen10 and Gen10 Plus | HPE Support  There you can download latest IP software and see the steps. But it's so easy: download the IP ISO and then boot the server from that. Be patient, it´s a proccess that can take some time.

[hcosta_98]

I have the similiar problem, I recived the Windows Servers Midia but when I will start the process appear this message: "unable to find any valid media". 

I already did IP update. 

Any help?

[ksram]

Hi @hcosta_98 ,

Could you please try clearing the Logical Drives (if already created) and start a fresh installation.

Also you can try to install manually - booting the Server using the Installation Media and check.

Thank you
RamKS

[Herrick1]

Hi, 

This is still ongoing problem. The install media is not recognised and will not load. Could you please assist urgently

[ksram]

Hi @Herrick1,

Good day!

Thank you. for writing to us.

But we would request you to try updating the IP (Intelligent Provisioning) and try to install again.

If still any issues, would request you to contact HPE Support Center : Contact Us – Hewlett Packard Enterprise – HPE - Contact Sales and Support | HPE for quick support.

Thank you
RamKS

[Soft30]

Hi there,

nowadays, IP Version is 3.88.6, and I still have the same issue, but with Windows Server 2022 Essential. I seemed it worked, because was copying data, but, suddenly, stops and triger the same error message.

Any idea?

Thanks in advance

[ksram]

Hi,

Please try different ISO Media.
In case if the issue persists, please try logging a Ticket wwith HPE
Thank you
RamKS

[georg-muc]

Worked with 3.89 and Windows Server 2022 Version 2023.12 OEM Image from HPE

THANKS for the Link!!