Cannot open ACU with Internet Explorer 8

[Cyro-Brazil]

Hi!

I´ve installed the Internet Explorer 8 (IE8) in Windows Server 2003 x86. After this, I can´t access the ACU (Array Configuration Utility) anymore... The IE8 crashes.

Is it a Microsoft or an HP problem?

HW: DL360G5
Support Pack: 8.15 or 8.20
OS: Windows Server 2003 32-bit

[Gary Benavides Meza]

ACU doesn't work, with internet explorer 8 at this moment. It works with 7 and 6. Maybe in the next PSP will be supported.

[Chris Ciapala]

Try to turn on compatibility mode. Works for me.

[Gary Benavides Meza]

Chris it worked for you? Could you please tell me how to do it.

[Chris Ciapala]

Gary,
Start IE8, go to Tools, Compatibility View Settings. Check 2nd option on bottom part (intranet settings) or even better - check last one, making IE to open all the sites in compatibilty mode.
It works for me, on DL360G5 with Windows 2008 - x64 version, PSP is 8.20A.

[Pierrot Robert]

Did not work for me. ACU first complains that there is another instance running, then crashes IE.

Any help ?

[Patrick Terlisten]

Hello,

uninstall IE8 and wait for a PSP that support IE8.

Best regards,
Patrick

[Pierrot Robert]

This is really helpful ! Thanks !

[kim.laursen]

This workst for me just uncheck the first 2 check boxes (Include update... and Display internet.....) and check the last one (Display all......) and then start the IE8 and enter the in the address bar hpapp://ACU-XE/ACU.htm

[ncates]

Same problem here. I have tried the compatability mode thing to no avail. I can open the applet in a browser but, when I try to right click on the logical drive1 and select more information - I get error messages. Annoying because I used to use this to monitor the health of my RAID array disks.

I am supplying three images that illustrate the situation: config1, more info, noopen

I may have to uninstall IE 8. Would be nice if there was another solution (as in a solution from HP) as I like to keep my software programs updated whenever possible.

[ncates]

By the way, anyone know if Firefox could be made to recognize and open the hpapp url?

[Pierrot Robert]

ACU 8.28.13.0 is out since May 6th 2009. Is it IE8 friendly ?

[PYMO]

Anything new on this?
Is there a PSP that works with IE8? Or an IE8 fix for PSPs?

[Pierrot Robert]

ACU 8.28.13.0 *is* IE8 friendly.

[PYMO]

Merci Robert!
Indeed, it works well.

Have a good summer!

[Vladimir Gluharev]

Where can I download ACU 8.28?

[Pierrot Robert]

I downloaded it from http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=ca&prodTypeId=15351&prodSeriesId=3884315&prodNameId=3884316&swEnvOID=4024&swLang=13&mode=2&taskId=135&swItem=MTX-f0790470403f4da3bd94126308

[Meredith Shaebanyan_1]

For those of you who said it didn't work or kept getting an error message saying the ACU was already running try using the 32-bit version of IE in compatibility mode. I had the same issue on an x64 issue with the x64 version of IE, but the x32 bit worked like charm.

Regards,
Meredith Shaebanyan