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Common issues being based while installing new HPE DL380Gen10 server

 

Common issues being based while installing new HPE DL380Gen10 server

Sometime while installing new HPE DL380Gen10 server users are getting weird messages like unable to get serial number of the server, PID number missing, UUID number missing. User has to re-enter these numbers to get errors fixed.

4 REPLIES 4
BPSingh
HPE Pro

Re: Common issues being based while installing new HPE DL380Gen10 server

Greetings!

At what stage are you getting this issue?
Could you share screenshot of the error?
How many servers have encountered this issue? 



I work at HPE
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[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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Re: Common issues being based while installing new HPE DL380Gen10 server

While configuring iLO with http://iloServer name, enter username and password... got this window. It happened while configuring 2 out of 8 servers.

 

Re: Common issues being based while installing new HPE DL380Gen10 server

These were the screenshots:

VIHARIG1NEW Error.jpg

Server error while configuring.PNG

BPSingh
HPE Pro

Re: Common issues being based while installing new HPE DL380Gen10 server

Greetings!

I see that the server in question is DL380 Gen10 plus server however the below advisory could be applicable. 

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00062096en_us

Please refer to the notes under description. 



I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
Accept or Kudo