Cpqcissm: Event ID 9 error

[Jonathan Ng]

Hi,

I have a Proliant ML330G3 with Win2K (SP4) and PSP7.0. It comes with a Smart Array 642 and U320 HDDx2 and U3 cable connecting them.

After installation, the error appears in the event viewer:
The device, \Device\SCSI\cpcissm1, did not respond within the timeout period.

However, everything else appears to be fine and the mirrored HDD are okay. No other error appears other than during the startup (the above error).

I updated/change the cpqcissm driver but still the same.

Any ideas?

[Vijay_44]

Hi,

Try updating the firmware on the 642

[Jonathan Ng]

Hi Vijay,

Thanks for your reply.

Sorry i forgot to add i had updated the firmware on the 642 already but still the same problem appears.

Rgds,
Jon

[Prashant (I am Back)]

Hi,

Visit HP site and update the M&P Patch for same server, and check does it help you. Use ADU to daignos your server.

Regards,
Prashant S.

[Vijay_44]

Check the cable, does it have any bent pins, is it terminated properly. Do you have a spare LVD cable to test with?

Note: U320 drives do not require M&P patch

[Prashant (I am Back)]

hi Vijay,

Good thing you put in notice you can be right any Advisory for same from HP.

thanx

Regards,
Prashant S.

[Vijay_44]

Prashant,

As of 18 December 2000, all SCSI Hard Drive Option Kits have been stamped with the M&P patch. As of 1 April 2001, all SCSI Hard Drive Spares Kits have been stamped with the M&P patch:


Another thing M&P Patch cannot be run on 642 controller

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EX010207_CW01

[Prashant (I am Back)]

Hi vijay,

Thanx, you were very right about it. Thanx for sharing the information

Regards,
Prashant S.

[Jonathan Ng]

Hi Guys,

Sorry for the late notice. Unfortunately, the problem still persist. I've tried to use the ADU but unfortunately, it does not support the SA642. I've checked HP site and there doesn't seem to be an undated version.

I've also replaced the cable with an known working one but still the same. This particular error, Event ID 9, cpqcissm only occurs during bootup and not any other time.

Any ideas, anyone?

Rgds,
Jon

[Prashant (I am Back)]

Hi Jonathan,

What is the System BIOS version?
Which slot the controller is installed on?
Have we tried to change the slot?
Is the time reported for error is specific?

Regards,
Prashant S.

[Jonathan Ng]

Hi Phashant,

Its good to hear from you again. Pls see the following:

System Bios - updated to v2003.22.01
SA642 Bios - updated to v1.92
SA642 driver - updated to 5.48.0.32 (tried 5.49 but still the same)
SA642 slot - changed from 3 to 2 (1 is taken by the HP 64Bit U320 controller.
36.4GB U320 HDD - jumper checked : 0 & 1

The error only appears during bootup and not any other time.

Any ideas?

Rgds,
Jon

[Prashant (I am Back)]

Hi,

Are we having the following options
A) RAID 5
B) 64-KB non-default stripe size

Regards,
Prashant S.

[Jonathan Ng]

Hi Prashant,

The SA642 is connected to 2 units of 36GB U320 HDDs in RAID 1 (mirror).

Stripe size = 128KB.

Btw, i only found out that there is ADU in the SmartStart CD. Sorry, i didn't know that and must have downloaded an older version. Anyway, i ran that and it returns no problem found.

Rgds,
Jon

[jagpal singh]

hi ,

what about other scasi card on slot 1
is it containing any dat drives

provide details of that card also

suspection ground driver of that card
devices firmware
non compatible card installed in the server

open server provide the spare part numbers of that card and controller .

[Jonathan Ng]

Hi Jagpal,

The only other card in the system is the Compaq wide ultra3 SCSI adapter in Slot 1 (it comes with the system). It is connected to the HP StorageWorks 40x6i Autoloader tape drive. I took out this card and just boot with the SmartArray 642 and still the same problem occurs.

Rgds,
Jon

[Prashant (I am Back)]

Hi Jonathan,

I come across different option to check. I would say before try anything take backup first.

A)
Change the strip size

B)
Upgrade to Service Pack 6 or if this is not possible do the following workaround :
- Deactivate the Power Management Features in the F10 Setup
- Change the following registry key
>>>>>>>>>>>>>>>> WARNING <<<<<<<<<<<<<<<<<
Use Registry Editor at your own risk! Using the Registry Editor (Regedit) incorrectly can cause serious problems
that may require you to reinstall your operating system. There is no guarantee that problems resulting from the incorrect use of Registry
Editor can be solved.
>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<
1. Open the Start Menu and select "Run..."
2. Type "Regedit" on the Open command line to open the Registry Editor.
3. Expand the key "HKEY_LOCAL_MACHINE".
4. Select SYSTEM\CurrentControlSet\Services\Disk from the key.
5. Add a new DWORD Value under the above key.
6. The DWORD Value should be "TimeOutValue".
7. The value for the "TimeOutValue" should be 1F in Hex or 31 in Decimal.


C)

The problem been corrected in an updated version of the Compaq StorageWorks 64-bit/66-MHz Dual Channel Wide Ultra3 SCSI Controller Driver ADPU160M.SYS, Version 6.1.520.202 for Windows 2000 and Version 6.40.520.202 for Windows NT 4.0, available in Compaq SmartStart for Servers Release 5.20 (or later). The drivers are also available for download at the following URLs:

Compaq Support Paq for Windows 2000 Version 5.12A: http://www.compaq.com/support/files/server/us/download/10249.html

Compaq 64-Bit/66-MHz Dual Channel Wide Ultra3 SCSI Controller Driver for Windows 2000 (Component Pack CP001073): http://www.compaq.com/support/files/server/us/download/10421.html

Compaq 64-Bit/66-MHz Dual Channel Wide Ultra3 SCSI Controller Driver for Windows NT 4.0 (Component Pack CP001101): http://www.compaq.com/support/files/server/us/download/10395.html


The ADPU160M.SYS driver Version 6.40.520.202 for Windows NT 4.0 supersedes the version released with SoftPaq SP17844.

Reference from :
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EX010522_CW02

Give it a try then check.

Regards,
Prashant S.

[Jonathan Ng]

Hi Prashant,

Thanks. Will try out your suggestions.

Best Regards,
Jon