[DL 360 Gen8] ILO 4 small issue

[GustavoAyala]

The advisory says so, but I don't think is really neccesary to reinstall Intelligent Provisioning if you don't use it (as it's in my case) and if you don't plan to in the future.

I have already intalled Windows, and even then I didn't use Intelligent Provisioning.

I just want to get rid of the warning.

[Oscar A. Perez]

Hi Gustavo,

if you formatted the NAND and are still getting the Embedded Media manager failed media attach error, please contact HPE Support.

Oscar

[Jan Soska]

Just to inform you all,

latest steps from HPE Advisory helped in all our 3 affected servers, so now is the issue solved, without board replacement. Please have on mind that advisory was revised couple days ago with detaild format script.

Jan

[guillaume_F]

Hi Jan Soska,

Please provide link and complete steps (in case of HP moving webpages randomly and not redirecting old urls to new, like they always do).

I don't see any steps on HP advisory except flash firmware of ILO, which I did but didnt solve the issue. So I guess I'm not looking the good advisory ?

Thanks

[Torsten.]

The link is in the post above, here it is again:

http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c04996097

[John Albrektson]

I spent hours (well, 20-minute that seemed like hours) working on that Force_Flash script and each time got a syntax-error response.  The command in the referenced document is,

C:\hpqlocfg -s -l c:\hpqcfg.log -f c:\Force_Format.xml -v -t user=Administrator,password=

BUT, the user/password is in the Force_Format.xml script; is it necessary to use the -t user,password part?  I tried to simplify it by putting hpqlocfg.exe and Force_Format.xml in C: and simply running

hpqlocfg -s 192.168.1.5 -n -f c:\Force_Format.xml

and still couldn't make it work.  Every configuration I tried failed with "Invalid Arguments Passed."  Can someone please give me an exact string that might work?  Thanks!

I opened a case with HPE; the tech said it was an irrelevant error and I could ignore it.  I'm going to revisit the case on Tuesday.

[John Albrektson]

Darn, I hate replying to my own pleas for help.  Here was the problem(s):  What worked was:

hpqlocfg -s 192.168.1.250 -n -v -f c:\Force_Format.xml

The key was specifying the ILO IP address, not the machine itself.  Not sure why that didn't occur to me earlier. 

[Torsten.]

-s ILO-IP-address is missing

This is what I used:

hpqlocfg -s servername -l c:\hpqcfg.log -f c:\temp\ilo-force-format\Force_Format.xml -v -u Administrator -p password

[NJK-Work]

Hello,

Could someone confirm if step 3 is needed to fix the error message, or just get Intelligent Provisioning working again.  We dont use IP, so if this step is not need to fix the overall error message, then I would like to skip it.

Thanks

NK

[Jimmy Vance]

Just formatting the NAND device should resolve the iLO error displayed during POST

[NJK-Work]

Thank you sir.

NK

[BOYAN BIANDOV]

I think I'm missing the first step; how do you boot the box in order to get to a prompt to do the format:

hpqlocfg -s servername -l c:\hpqcfg.log -f c:\temp\ilo-force-format\Force_Format.xml -v -u Administrator -p password

Thanks

~B

[GustavoAyala]

You don't have to do that in the same box. You do it from another helper computer thru the network.

[Jimmy Vance]

There are several ways to access the iLO. From the host OS using 'hponcfg' from a remote windows client using 'hpqlocfg.exe', from a remote Linux or Windwos client using the 'locfg.pl' Perl script

Access the support site for driver downloads, search for your system, select the OS, and look under 'Software - Lights Out Management '

[NJK-Work]

Hello,

In the advisory provided by HPE regarding this issue (http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c04996097) it provides a link to the iLO Online Utility to use - which links to version 1.50:

http://h20566.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_c2f8737292c74b3b852b063ff7

However, there is no download button for that version, on that page.  In the release notes for that version, it states you MUST use version 1.50 for iLO firmware versions 2.30 or later:

For iLO 4 Firmware version 2.30 and onwards, it is a must to upgrade to  HPQLOCFG v1.50.

But as I stated above, there is no download link.  In fact, if you go to the software download page for the DL380 Gen8 (for example), the latest version you can download is 1.40; version 1.50 is not even listed.

So I am hesitant to use version 1.40 to run this script and possibly make things even worse.  Does anyone know where I can get version 1.50 downloaded?

Thanks

NK

[NJK-Work]

Disregard - HPE released the 1.50 version today (part of ServicePack 2016-10).

NK

[kieran_obrien]

I've just imported two c7000 blade enclosures into Oneview 3.00.05 and get this error on two blades. Interestingly, it's blade 8 in both enclosures.

I've followed the advisory and updated iLO4 firmware from 2.10 to 2.50 and flashed the NAND using HPQLOCFG

I still get the POST error 8192 and am unable to manage the blades with Oneview. Is my only option to have HP replace the system boards??

I notice that the alert in the self-test results now says "Controller firmware revision 2.10.00 Embedded media manager failed media attach" whereas previously it referenced revision 2.09.00

Cheers!

[NJK-Work]

I followed steps 1 and 2 in the advisory and still get the error.  In the advisory, it says I should see this in the iLO event log:

Embedded Flash/SD-CARD: One or more storage devices have been formatted

But I dont see that...however in the hpqcfg.log file that gets created by the iLO utility, it does show this entry:

Forcing a format of the partition after the iLO reset

Could someone explain to me what the NAND device is?  Do all iLOs have this, or is is a speical add-on that you install on the server?  Is it possible my iLO does not have a NAND device in it?

Thanks,

NK

NK

[Jimmy Vance]

---

@NJK-Work wrote:

Could someone explain to me what the NAND device is? 

---

iLO flash memory

---

 Do all iLOs have this, or is is a speical add-on that you install on the server? 

---

All iLO's that have Intelligent Provisioning have NAND

---

Is it possible my iLO does not have a NAND device in it?

---

Yes, what server are you working with

[NJK-Work]

I have several HPE ProLiant Gen8p servers that have this iLO error.

Thanks

NK

[NJK-Work]

My list of servers with this problem is growing, and I have no known solution.  The documented solution from HPE does not work (formatting NAND device).  Does anyone know of any other things to try?  Unfortunately this is not just a cosmetic "ignorable error message" problem as the iLO hangs and we get session time outs for those iLOs affected by this.

Thanks

NK

[Torsten.]

"does not work"
is not very specific.
after the format command the ILO reboots and should do the format, but sometimes it needs a power cycle - pull the plug.

[NJK-Work]

I was able to locate an offline test server with a bad iLO on it that I could mess with and was able to fix the problem using PowerShell:

$ServerILO = "ILOADDRESS"
$Cred = Get-Credential

$XML = @"
<RIBCL VERSION="2.0">
<LOGIN PASSWORD="notused" USER_LOGIN="notused">
<RIB_INFO MODE="write">
<FORCE_FORMAT VALUE="all"/>
</RIB_INFO>
</LOGIN>
</RIBCL>
"@

Invoke-HPiLORIBCLCommand –Server $ServerILO -Credential $Cred -DisableCertificateAuthentication –RIBCLCommand $XML

I am going to try this again on the original production iLO that failed when I used the HPONCFG utility and see if it now works using the PowerShell version of it.

NK

[nimbus]

I've got the same issue with a DL380p Gen 8 and a BL660 Gen 8. The RIBCL script executes without issue and reports in the local log the following: "Forcing a format of the partition after the iLO reset.". However, nothing is written into the iLO event log of either server itself to report anything to do with the media being erased/formatted as indicated in the HPE service advisory. 

Since upgrading iLO to 2.50, the error in the iLO Diagnostics now reads as below:

Controller firmware revision 2.10.00 Embedded media manager failed media attach 

So for me, it'll be a call to HPE support.

But certainly appreciate finding this forum post as the help with the remote command line execution was useful to me.

[Torsten.]

Did you try to remove power from the server after format?

If you are remote, run a "server reset <bay>" at the OA for the blade.