DL180 G9 Fan Noise with inserted PCIe Card

[WBMoe]

Hello,

I have big troubles with the fans turning at 70%.

The server is a DL180 Serial Number CZ3519XELF (and i have eleven more of them)

OS: CentOS 6.5

Inserted Cards: 

PCI-E Slot 1 - TERMA Voice Announcer Card

PCI-E Slot 2 - HP Smart Array P440 Controller

PCI-E Slot 3 - HP Ethernet 1Gb 4-port 331T Adapter 

PCI-E Slot 5 - Moxa RS 232 Card CP-102E

PCI-E Slot 6 - DeLock Parallel Port Card 89219

When i run the Server without any inserted PCIe Card (except the P440 ) the fans are silent after the start of the OS and running at 10%

When i insert the 1Gb 4-port 331T Adapter the fans are turning at 70% load. So i did a SPP Uprade (Version spp_2015.06.0) so i now System ROM U20 v1.40 (05/06/2015) iLO Firmware Version  2.20 May 20 2015. Since that the fans are also silent (10%) with this card inserted.

After inserting one of the other cards or all off them the fans are turning at 70% and they are making a lot of noise.

None of the cards needs a lot of power and i have the same configuration running in two DL360e G8 without that problem.

What should i do to make the fans running at 10%

Thanks, Best regards

Martin

[Suman_1978]

Hi,

There is an Advisory released about Fan noise in DL180 Gen9, please check.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04683594

Thank You!
I am a HP employee
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[WBMoe]

Hi,

This does not help.

The latest SPP is installed

• The driver or firmware may be outdated or may be uninstalled

If i start inteligent provisioning with PCI-E Slot 2 - HP Smart Array P440 Controller the FANS are idle. If I insert PCI-E Slot 3 - HP Ethernet 1Gb 4-port 331T Adapter and start inteligent provisioning the fans turning at 70%

• The Hard Drive is running in AHCI or Legacy mode

Just tried both UEFI and Legacy Mode, Same Result

In the final system I have to use Legacy mode to install CentOS 6.5

• Certain third-party PCI cards are installed

No not at the momemnt only:

PCI-E Slot 2 - HP Smart Array P440 Controller

PCI-E Slot 3 - HP Ethernet 1Gb 4-port 331T Adapter

• No storage drive installed

No, 2 HDDs installed

I dont know but it seems it is not reading the Temperature of PCI-E Slot 3 - HP Ethernet 1Gb 4-port 331T Adapter (and any other cards i have to use.

Any other suggestions.

Thanks, Martin

[Jimmy Vance]

---

@WBMoe wrote:

The Hard Drive is running in AHCI or Legacy mode

Just tried both UEFI and Legacy Mode, Same Result

In the final system I have to use Legacy mode to install CentOS 6.5

---

When in Legacy BIOS the B140i is disabled and put into AHCI mode. When in AHCI mode iLO cannot monitor temperatures of the hard drives and automatically ramps up the fans. CentOS 6.5 should work if the system is configured for UEFI.  Some of the NIC cards have an additional driver that gets loaded from the SPP so iLO can access the NIC temp sensor.

If you enable the B140i and load the DUD for 'hpdsa' iLO will be able to monitor the drive temps. The DUD is available here:

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7252825&swItemId=MTX_4fa4b350d51944a697fb6ba456&swEnvOid=4103

[WBMoe]

The Hard Drives are connected to the HP Smart Array P440 Controller.

I don't have a problem with the drive sensor or the NIC anymore since the SPP Update.

System config that works:

CentOS 6.5 with Legacy BIOS

PCI-E Slot 2 - HP Smart Array P440 Controller

PCI-E Slot 3 - HP Ethernet 1Gb 4-port 331T Adapter

In that configuration everthing is fine and the fans are running at 10% in CentOS.

If i put a additional Card in it it runs again at 70%. And i Need the other cards for the system.

PCI-E Slot 1 - TERMA Voice Announcer Card

PCI-E Slot 5 - Moxa RS 232 Card CP-102E

PCI-E Slot 6 - DeLock Parallel Port Card 89219

So for that case i need a solution.

[Jimmy Vance]

Sorry, I missed the P440 controller

[Jimmy Vance]

Please open a support case with HP

[WBMoe]

How can i do that?

Thanks Martin

[Jimmy Vance]

HP Support Center

http://h20565.www2.hp.com/portal/site/hpsc/public/help/contactHP/home/

[cedhumbert]

I have the same problem with a DL180 g9 when i slot in a H221 card in a PCI slot...

I have open a case in hp support : 4760135879. I'm waiting...

Does your problem solved ?

[WBMoe]

No they did not solve my problem.

The answer was:

You are not using a hp certified card so thats not our problem.

Happy HP :-(

I have at the moment no solution for that.

[cedhumbert]

H221 card is a hp certified card.

Better luck ?

[kthusid]

I also have the same problem DL180 gen9. It seems like the server firmware is setting the fans at 50% if there is an unrecognized HP card in the server. If I install an Intel NIC, the fans are maxing out at 100%. It is like they are trying to punish us with noise.

If I boot windows, then the fans slow down after the system is booted, but I am not planning to run Windows, we are running Xenserver, so this is not a solution.

The weird part is that I am using a HP 331T network card, that is on the compatibility list for the server and for Xenserver 6.5. Without the NIC, the server is very quiet, as it should be.

[RHantz]

Does anyone have a solution to this?  I have a DL180 G9 with the latest firmware, drivers and SSP and the fans run at 70% with an HP SCSI card.

Anyone?

[Vktor]

Answered.

.  iLO cannot monitor temperatures of the hard drives and automatically ramps up the fans

unsupported OS. 

[RHantz]

This has nothing to do with hard drives (it is an HP SCSI PCI card) and I have Windows Server 2012 R2 installed which is a supported OS.

[Vktor]

i not reply for you.  

RHantz

[Vktor]

http://community.hpe.com/t5/forums/postpage/board-id/itrc-264      link to create new post is here.

RHantz

Best Regards. 

VKTOR

[WBMoe]

It does not depend on the OS and also not on the HDDs. It is working without the specified card.

The mentioned setup is woring without any problems on an DL380 Gen9. So only the DL180 G9 has the problem.

[kthusid]

I finally solved my problem with fan noise on our DL180 servers. I got the opportunity to test some HPE 530T network cards, and this solved my problem. The HPE 560SFP+ cards are in my drawer, and the server fans are running at 11-14% :) The temperature is about 20 degrees higher on the components, but the fans spin up occasionally to bring the temp down.

I think it is appalling that the firmware is programmed to do this, and HP Eis not even able to support there own cards or even provide of whitelist.