- Community Home
- >
- Servers and Operating Systems
- >
- HPE ProLiant
- >
- ProLiant Servers (ML,DL,SL)
- >
- DL360 G4 drive failure after POST
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-27-2008 07:40 AM
тАО08-27-2008 07:40 AM
One of our DL360 G4s was showing a battery failure on the write cache enabler. After disconnecting all power, replacing the battery and reconnecting everything, both drives are coming up as failed (the green arrow lights up, then after about 10 seconds the drive failed light comes on).
I tried removing the cache enabler but that didn't change anything, so it has been reinstalled.
I've run through the suggestions in the Matinenance and Troubleshooting guide. The connections all appeared properly seated.
I've run both Insight Diagnostics and Array Diagnostics - neither shows any errors except to say the array is not configured and the battery has low charge (because it's new, I assume).
I've tried replacing both drives with new U320 36.4GB 15K drives, but those show as failed too.
I've wiped the NVRAM, but no luck seeing original or old drives.
Any suggestions what I can try next?
TIA
Tim
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-27-2008 07:58 AM
тАО08-27-2008 07:58 AM
Re: DL360 G4 drive failure after POST
MT
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-27-2008 11:51 PM
тАО08-27-2008 11:51 PM
Re: DL360 G4 drive failure after POST
1. try to update ACU, ADU, SMH.
2. than update HDD FW
3. than update controller FW to be sure that we are up to date
4. and than if problem still there replace backplane
Good luck,
Predrag
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-28-2008 01:09 AM
тАО08-28-2008 01:09 AM
Re: DL360 G4 drive failure after POST
I assume updating ADU, ACU, etc. would just be a case of using a newer SmartStart CD - will give that a go.
The smart array firmware I can see on the downloads site is the Online version, which looks like it needs Windows to run, so how do I flash the array if I can't boot to Windows?
Will upgrading the HDD firmware impact any data on the drives and where would I find the firmware/non-windows installer for that?
Thanks
Tim
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-28-2008 01:23 AM
тАО08-28-2008 01:23 AM
Solution-YES, BUT THERE IS SOME KNOWN ISSUES(BBWC BATTERY STATUS FAILED) WHICH ARE SOLVED REGARDING TO VERSION UPDATE
2. The smart array firmware I can see on the downloads site is the Online version, which looks like it needs Windows to run, so how do I flash the array if I can't boot to Windows?
3. Will upgrading the HDD firmware impact any data on the drives and where would I find the firmware/non-windows installer for that?
- YOU CAN DOWNLOAD FIRMWARE MAINTENANCE CD(UP TO DATE VER IS 8.20) AND UPDATE CONTROLLER AND HDD'S FW IN OFFLINE STATE WITHOUT LOSING DATA, BUT BACKUP IS ALLWAYS RECOMMENDED
YOU JUST PUT CD TO BOOT AND CHOOSE WHAT ARE YOU WANT TO UPDATE, BUT BE CAUTIOUS!
KR
PREDRAG
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-28-2008 01:43 AM
тАО08-28-2008 01:43 AM
Re: DL360 G4 drive failure after POST
Tim
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-28-2008 01:47 AM
тАО08-28-2008 01:47 AM
Re: DL360 G4 drive failure after POST
good luck
Predrag
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-28-2008 04:15 AM
тАО08-28-2008 04:15 AM
Re: DL360 G4 drive failure after POST
When the manual says to check the connections are seated properly, it is advisable to actually remove them and plug them back in again and not just look and them and think they are seated correctly! The SCSI backplane wasn't seated into the mainboard connector properly.
However, as a result, I've now learnt a bit more about servers and have the latest Proliant firmware CD so can update our other servers when needed.
Thanks again for the advice.
Tim
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-28-2008 04:17 AM
тАО08-28-2008 04:17 AM