DL360 Gen10: Authentication on this drive carrier failed due to a communication error

[hello_ssc]

Hello, I have an issue about DL360 Gen10 hard drive. I am using Smart Array P408i-a.

My company bought a server DL360 Gen10 whose drives are SAS HDD several years ago.

In order to increase the volume size, I added a same size HDD and tried to reconfigure RAID. Unfortunately, I received a warning below and could not reboot the system.

I read guides about troubleshooting gen 10, but have not figured out a solution.

Is this just a compatibility problem? and is there any solutions for this problem?

Thank you for your help.

[Suman_1978]

Hi,

Try to update the Smart Array controller firmware and see if it fixes the issue.
If still not fixed, the dirve may not be compatible witht the controller.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

[hello_ssc]

Hi,

Thanks for the reply! I already update the firmware but it did not work out. By the way, how can I check my drive is compatible with the Proliant? Do I have to always set the drive into the Proliant?

Also, my company which is located in Japan tried to purchase a genuine HPE drive but we could not because it is very expensive. Is there anywhere that you can buy a genuine drive at a reasonable price? I'm sorry if this question is inadequate in this forum.

Thank you

[Suman_1978]

Hi,

A compatible drive is recognised by the controller in the form of Firmware compatibility.
The firmware's between the hardwares should be compatible.

These links should help you.
https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c00832103
https://www.hpe.com/us/en/validate.html

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

[ShabbyBRO]

The Error indicates that the Smart Array controller couldn't authenticate the drive firmware since these are Non-HPE Disks.

Now it will have no impact as these are industry standard drives however the controller won't be able to manage the Drive Smart LED and any performance/failure or storage IO Latency issues. HPE will not be able to provide any recommendations.

Therefore I would suggest using HPE Authentic Drives only.

You can buy Authentic HPE Drive using this Link -https://parts.hpe.com/Hpparts/CountryChoice.aspx

To check the Compatible HPE Drive Part Numbers for DL360 Gen10 check this link-https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00018804en_us