DL360 Gen10 PCIE Slot 3 not PCIE Compatible?

[Peter Sokolov]

We have a problem with DL360 Gen10 PCIE Slot 3. Most PCIE cards do not work in Slot 3 using the LP raiser (tried two of them), althought the same PCIE card works in PCIE slots 1 and 2 of the same server and also works in PCIE slot 3 of DL360 Gen9. We have tested 4 different types of PCIE cards (Moxa serial, etc.). ILO/AHS simply report PCIE slot empty when used in slot 3.

Only HPE cards seem to work in PCIE slot 3. We have tested P408i-p and that one works.

In the DL360 Gen10 Quickspecs HPE claims that all three PCIE slots are PCIE 3.0 compatible. No differences between the slots are stated except that the slot 3 requires a second CPU which is present here. Why does PCIE slot 3 seem to recognize only HPE cards without that fact being mentioned in the quickspecs?

Another difference seems to be that in BIOS there are some settings for PCIE slots 1 and 2 available, but no settings for PCIE slot 3.

[FabioC1]

Hi Peter Sokolov 

I saw in Quickspec 

Option: Slot 3 PCIe 3.0 (Requires 2nd processor)

Do you have the second processor ?

https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=a00008159enw

[Peter Sokolov]

Yes, as I have written above, the second CPU is present in the server and the HPE card P408i-p works in PCIE slot 3. Both CPUs are visible in AHS Log where no faults are reported. Just the PCIE slot 3 is reported as empty in AHS Log and in ILO when any of the 4 different PCIE cards that work in slots 1 and 2 is inserted in PCIE slot 3.

The server configuration is:

Q9E97A HPE DL360 Gen10 X-B 3106 SP8155TV Svr/TV

860651-B21 HPE DL360 Gen10 Xeon-B 3106 Kit

865408-B21 HPE 500W FS Plat Ht Plg LH Pwr Sply Kit

867982-B21 HPE DL360 Gen10 LP Riser Kit

Two pcs. 872475-B21 HPE 300GB SAS 10K SFF SC DS HDD

[Peter Sokolov]

We have tested the same 4 types of PCIE cards in a DL380 Gen. 10. All cards that do not work in a PCIE slot 3 of a DL360 Gen. 10 work in any of the six DL380 PCIE slots. So only the PCIE slot 3 of DL360 Gen. 10 seems to be problematic.

It would not be a problem if quickspecs would mention in any way that the PCIE slot 3 of DL360 Gen. 10 has limited compatibility.  However HPE states that PCIE slot 3 has the same PCIE 3.0 compatibility as the slots 1 and 2 with the only difference that it requires a second CPU which we have installed.

[Jimmy Vance]

You need to call support and open a case.

[apriyanto_dp]

right now I am facing the same situation. Is there any solution to resolve this?

[sudhirsingh]

Hi,

What all PCIe adapter you have installed in the Slot 1, Slot 2 and slot 3?

Have you checked by updating BIOS and ILO to latest ?

Also reconfirm issue with PCIe slot 2/slot 3 ?

Can you please remove any adapter installed on the Riser 1 (Slot 1) and then check the same in slot 3 ?

Any specific adapter not detecting ? can you  please share its specification?

Quickspecs

https://h20195.www2.hpe.com/v2/getpdf.aspx/a00008159enus.pdf?v

also

Check Standard riser options at page 10

NOTE: If secondary full height kit is installed, then primary PCIe Slot #2 cannot be used. Only 2 full height slots are supported

Refer Gen10 Riser options

https://assets.ext.hpe.com/is/content/hpedam/documents/a00043000-3999/a00043229/a00043229enw.pdf

Regards,

Sudhir

[apriyanto_dp]

Hi sudhirsingh,

I try to install oem nvme adapter to pcie slot 3, as I have second processor installed.

it works when I installed on pcie slot1 or slot2 (Riser 1)

so I made conclusion that DL360 Gen10 PCIE Slot 3 will only works with hpe parts.

[sudhirsingh]

Not sure about third party NVME adapters,

However there are multiple NVME options available for Dl360 gen10 which you can consider.

Server quickspecs:

https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=a00008159enw

Thanks,