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DL380 G7 + Smart Array P822 capacitor recharging issue

 
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Occasional Collector

DL380 G7 + Smart Array P822 capacitor recharging issue

I added a refurbished Smart Array P822 controller (with 2GB FBWC cache) to a DL380 G7 server. I'm getting the following error in IML.

 

POST Error: 1798-Slot X Drive Array - Array Accelerator Self-Test Error Occurred - Array Accelerator is disabled

 

 

Using the ACU I see that the cache module is permanantly disabled and capacitor 1 is recharging. I was getting that message for 48 hours. Noticing some visible damage to the capacitor's cable, I ordered a new one from HPE. After installling that I checked the ACU and the same issue persisted. I checked again after 24 hours to no avail. Finally I checked the LEDs on the cache module (LED3: on, LED2 and LED 1 off) and according to this troubleshooting doc the cache module is idle and the capacitor is charged. Also the heartbeat LED on the controller is flashing once a second.

The ADU report for the array, with the new capacitor installed.

Update: The firmware version is 8.32

3 REPLIES 3
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HPE Pro

Re: DL380 G7 + Smart Array P822 capacitor recharging issue

Hello,

SA P822 doesn't support with the DL380 G7.

Please follow the below-supported documents for more clarification.

DL380 G7 QuickSpecs

https://h20195.www2.hpe.com/v2/GetPDF.aspx/c04199811.pdf
HP ProLiant DL380 G7 Server - Spare Parts

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c02236664
HP ProLiant DL380 G7 Server - Option Parts

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c02755440

I would suggest you install the supported hardware components.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,


I am a HPE Employee

Accept or Kudo

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Occasional Collector

Re: DL380 G7 + Smart Array P822 capacitor recharging issue

You are right. Smart Array P822 controller is supported on a DL380 G7, but the P812 which is supported, doesn't do SATA 3.0 (6 Gbps), which is what the 4 SSDs in the system use. This is a homelab system, so there isn't any budget to support buying SAS SSDs, or HDDs for that matter, to get 6 Gbps speeds.

If I enable No-Battery Write Cache, the controller can use the cache, and throughput (to the drives) increases. My question is whether the controller utilizes the connected capacitor, in case of unexpexted power loss, while that option is enabled.

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HPE Pro

Re: DL380 G7 + Smart Array P822 capacitor recharging issue

Hello,

Again, I would suggest you the supported hardware components with the respected products.

Follow the below SA P822 controller documents for more information.

HP Smart Array P822 Controller - Overview

https://support.hpe.com/hpesc/public/docDisplay?docId=c03353708

HP Smart Array P822 Controller - QuickSpecs  ( Page no-4)

https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=c04111513

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,


I am a HPE Employee

Accept or Kudo