DL380 Gen10 Plus - Console Display

[Mike64]

Hello,

Environment 

HPE DL380 Gen10 Plus

SPP 2023.03.00.00

Windows Server 2022 Core.

An external monitor is not usually connected.

Issue

After a number of days, there is no console output.

This includes when a monitor is connected to the rear VGA port, iLO HTML5 Console (displays 'no video') and HPE iLO Integrated Remote Console utility (displays 'no video').

While there is no console video, I am able to connect by RDP and remote PowerShell and use the OS interface as normal. The server operates as expected except for no console video.

When the UID LED is pressed, on the server, the 'Server Health Summary' screen is displayed as normal on a VGA monitor.

'VGA Port Detect Override' setting is enabled in the iLO.

A server restart resolves the issue temporarily. During the restart console output is normal. The console displays the login prompt. After a number of days, the console video is lost again.

I do not want to update any firmware, if at all possible, as all our servers are standard in terms of SPP.

This issue occurs on two Server 2022 core servers.

ESXi hosts do not lose VGA console output.

Any help appreciated.

[Mike64 · Accepted solution]

The cause of this issue is detailed in this HPE advisory.

Advisory: HPE ProLiant Servers - When the External Monitor is Removed, Integrated Lights-Out (iLO) Integrated Remote Console (IRC) Connection Displays a Black Screen After a "Sign out" or "Switch User" on Microsoft Windows Server 2016

The workaround, of pressing "Windows+Ctrl+Shift+B" on the blank screen, caused the screen to recover and returned the display to normal.

Not ideal but, now we know what the issue is, we can work around it.

Mike

[Sunitha_Mod]

@Mike64

Hello Mike,

Great! We are extremely glad to know you've managed to find a workaround and we appreciate you for keeping us posted. 

[nustiko]

@Mike64

Hello Mike

I have ilo black screen issue on multiple servers.

On the ILO Web Page, with black screen console open, i try to win+ctrl+shift+b but it does not work.

Command is send to local workstation.

How do you use this command ?

Do you temporary plug monitor and keyboard on the server to send  win+ctrl+shift+b command ?

Regards

Cedric BEAUMOIS

[Mike64]

Hi Cedric,

I can't remember to be honest.

You can try pressing the key combination in an RDP or PowerShell session.

I also use the 'HPE iLO Integrated Remote Console' utility, in preference to the remote console in the iLO. so may have used that. It is downloadable from HPE. I think this is the link HPE Lights-Out Standalone Remote Console for Windows | HPE Support

Hope this helps,

Mike

[nustiko]

Hi Mike,

Thank you for this answer.

unfortunately, key combinaison does not work through RDP,

Also tried through ILO remote console (instead of web console ), not working also

I opened an HPe case support -> It's boring to always reboot server just to recover ILO console.

Thank you so much

Regards