Query: DL380 Gen10 - VGA shows blue screen

[som17]

Hi, I have umpacked a new DL380 Gen10 server, I read about the product since it's my first experience with such server.

After puting the alimentation every thing seem to work fine, except the monitor through VGA, it shows no thing but a shaking blue screen. I've tested the monitor on my laptop and another server, it works fine.

I tried with many different monitors.

Thanks in advance.

update

we have changed the ram position (from a white slot to a black one ) and the server start the initialization pahse after a reboot.

[support_s]

System recommended content:

1. Advisory: HPE ProLiant Gen10 Servers - A Blue Screen of Death( BSOD) May Occur After A NIC Firmware Upgrade On ProLiant Gen10 Servers Running Microsoft Windows Server 2012 R2 or Microsoft Windows Server 2016, And Configured With Certain Network Adapters

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[som17]

My issue isn't the Blue screen of death, in my case even the bios option don't show up. I've turned off then on the server many time, but the problem still persist.

[Ihaqueit]

Boot the server, and then press F10 to enter.

[som17]

Thank you for your reply, we have changed the RAM (there is only one ) from a white slot to a black slot and after a reboot the server start initialization phase, but it taking many time is this normal ?

[Cali]

Hi,

this is strange, but here is the Memory Rule for DL380 Gen10 (Gen10 Plus is different).

And yes, the Server needs 1-2 min. too Boot, if you see no error, maybe OK.
I would configure and check with iLO: https://youtu.be/_rRdEekFgVA

Cali

[BPSingh]

Greetings!

VGA shows blue screen-- Has this issue been resolved?  

If the issue is seen on both OS and BIOS level then test with a different monitor to confirm. 

If issue persists, update BIOS to latest revision and check for the issue.

Clear NVRAM using system Maintenance switch using S6. 

https://support.hpe.com/hpesc/public/docDisplay?docId=a00019109en_us&page=GUID-561C370B-8FA9-468E-9B0A-BDEE7F82927E.html 

Log a support case if VGA issue persists after above actions.