Dr.Watson

[Ayman Altounji]

After installtion al the compaq agents on our new DL580 we started to get the fallowing Dr.Watson message:
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The application, exe\cpmgserv.DBG, genereated an application error. The error occurred on 1\10\2001 @ 15:31:19. 78 The execption generated was c0000005 at addess 40883bcd (getResourceValue)
--------------------------------------------------------------------------------------

The server is an NT 4.0 with sp6a and Exchange 5.5 server with service pack 4.

Thank you

[Ayman Altounji]

Are you sure that's the right file name? I can't find anything on it that has to do with us... Do you have some other type of monitoring software already installed (something from "CPMG" maybe)?

[Ayman Altounji]

I am getting the same error after I installed Veritas backup exes 8.5 on an N 4.0 sp6 DL380 . I am using 4.90 Insight agents and both the server and foundation agents give a Jr Watson when they try to start. I have uninstalled and re installed the agents and the same problem occurs. Tomorrow I will try uninstalling Backup exes and the insight agents then reapply sp6 and the latest cpqbundl drivers then see what happens. Any ideas would help?

[Ayman Altounji]

I also have this problem with the exact same message and memory address. However, I have one extra bit of information. I have identically built two DL580's in two different domains. The server in domain A fails in the same manner as described on the original post. The server in domain B works just fine.

It makes me think there is a user access right or other domain policy that is coming into play. But I have been unsuccessful in determine what it may be.

Compaq - What happens at the time this service starts? What is it doing? What is it looking for? What domain policies are required for successful operation? How do you explain the fact that it works fine in domain B, but not in domain A?

[Ayman Altounji]

Here is the Dr. Watson Log from this incident. Can anyone at Compaq identify a cause from this?

Microsoft (R) Windows NT (TM) Version 4.00 DrWtsn32
Copyright (C) 1985-1996 Microsoft Corp. All rights reserved.

Application exception occurred:
App: exe\cqmgserv.DBG (pid=166)
When: 3/21/2001 @ 16:5:27.500
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: STLCENGCL1001
User Name: SYSTEM
Number of Processors: 2
Processor Type: x86 Family 6 Model 10 Stepping 1
Windows Version: 4.0
Current Build: 1381
Service Pack: 5
Current Type: Multiprocessor Free
Registered Organization: Anheuser-Busch Companies
Registered Owner: Corporate Engineering

*----> Task List <----*
0 Idle.exe
2 System.exe
31 SMSS.exe
46 CSRSS.exe
48 WINLOGON.exe
54 SERVICES.exe
57 LSASS.exe
84 SPOOLSS.exe
100 CPQRCMC.exe
115 rcmdsvc.exe
120 LOCATOR.exe
123 RPCSS.exe
130 NDDEAGNT.exe
133 TCPSVCS.exe
137 SNMP.exe
141 EXPLORER.exe
149 SYSDOWN.exe
155 PSTORES.exe
163 cpqnimgt.exe
166 cqmgserv.exe
169 cqmgstor.exe
176 DRWTSN32.exe
191 DDHELP.exe
203 NTACMON.exe
204 LOADWC.exe
0 _Total.exe

(40000000 - 40005000) C:\WINNT\Symbols\exe\cqmgserv.DBG
(77f60000 - 77fbe000) dll\ntdll.dbg
(40b00000 - 40b09000) C:\WINNT\Symbols\dll\cqmgserv.DBG
(77630000 - 77657000) dll\crtdll.dbg
(77f00000 - 77f5e000) dll\kernel32.dbg
(77dc0000 - 77dff000) dll\advapi32.dbg
(77e70000 - 77ec4000) dll\user32.dbg
(77ed0000 - 77efc000) dll\gdi32.dbg
(77e10000 - 77e67000) dll\rpcrt4.dbg
(40a00000 - 40a0b000) C:\WINNT\Symbols\dll\cqsrvutl.DBG
(77bf0000 - 77bf7000) dll\rpcltc1.dbg
(40080000 - 4008a000) C:\WINNT\Symbols\dll\servalrt.DBG
(40880000 - 408a8000) C:\WINNT\Symbols\dll\cpqhlth.DBG

State Dump for Thread Id 0xa5

eax=77bf4030 ebx=0012ff14 ecx=77bf0000 edx=00000000 esi=00000018 edi=00000000
eip=77f67ec7 esp=0012fe34 ebp=0012fe9c iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246

function: ZwReadFile
77f67ebc b886000000 mov eax,0x86
77f67ec1 8d542404 lea edx,[esp+0x4] ss:0115e83b=????????
77f67ec5 cd2e int 2e
77f67ec7 c22400 ret 0x24
77f67eca 8bc0 mov eax,eax

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0012fe9c 77dd8a0c 00000018 00132c90 0000021a 0012fecc ntdll!ZwReadFile
0012fed0 77dd8458 00000018 00132c90 0000021a 0012ff14 advapi32!RegisterServiceCtrlHandlerA
0012ff34 77dd8275 00000018 00132c90 0000021a 00000000 advapi32!StartServiceCtrlDispatcherW
0012ff58 40b0115f 0012ff64 40b02008 40b0116d 00000000 advapi32!StartServiceCtrlDispatcherA
0012ff74 400010d1 00000001 00134158 400011c8 00000001 cqmgserv!NewMain
0012ff80 400011c8 00000001 00134158 00134818 00000000 cqmgserv!main (FPO: [2,0,0])
0012ffc0 77f1ba06 00000000 00000000 7ffdf000 7ffdf000 cqmgserv!mainCRTStartup
0012fff0 00000000 400010d8 00000000 000000b0 00000100 kernel32!GetProcessPriorityBoost
00000000 00000000 00000000 00000000 00000000 00000000 cqmgserv!

*----> Raw Stack Dump <----*
0012fe34 af d2 f0 77 18 00 00 00 - 00 00 00 00 00 00 00 00 ...w............
0012fe44 00 00 00 00 70 fe 12 00 - 90 2c 13 00 1a 02 00 00 ....p....,......
0012fe54 00 00 00 00 00 00 00 00 - 00 00 00 00 90 2c 13 00 .............,..
0012fe64 14 ff 12 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012fe74 9c fe 12 00 e4 fe 12 00 - 04 00 00 00 00 00 00 00 ................
0012fe84 5c fe 12 00 00 00 00 00 - 24 ff 12 00 44 b7 f3 77 \.......$...D..w
0012fe94 40 ca f3 77 ff ff ff ff - d0 fe 12 00 0c 8a dd 77 @..w..