E200 controller and 3TB drives incompatible with Proliant DL180G5

[ITPros]

A Proliant DL189G5 is being used with a Smart Array E200 Controller.   The quickspecs for the  E200 Controller

http://h18000.www1.hp.com/products/quickspecs/12460_na/12460_na.html

show compatibility with 3 TB drives.  Based on this two 3 TB drives were purchased and do not work.   A search of forums shows there are a number of complaints about incompatibility issues.  Are the quickspecs wrong?  If so will they be updated?  Troubleshooting with technical support confirmed that the drives are not supported, but no explanation or options were offered.  The drives purchased were 625031-B21.  The E200 is on firmware version 1.86. The DL180 G5 is on BIOS 2010.10.25 (8 Dec 2010) and BMC 3.20 (B) (22 Jun 2010). 

Since this advertised as day that server experts will be available, hoping for a response.

[Renjiv]

HI,

E200 controller will support only greater than 2TB in a single logical drive. Please check if you have configured all the drives in single logical drives.

Smart array E200 offers:

Up to 6TB of total storage with 6 x 1TB SATA MDL hard drives (3.5")

Up to 2.4TB of total storage with 8 x 300GB SFF SAS hard drives

If configured only 1 logical drive, check the type and size of hard drives you are using.

Also please check the below post, which might help you.

http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/HP-DL180-G5-E200-firmware-upgrade/m-p/5972317#M134754

Regards,

Renji V

[ITPros]

Renji,  encouraging input!  Will update you later.

[Ali]

Hi,

Adding to previous post.

As per Server compatibility matrix, E200 controller is supported on different ProLiant models. : http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA3-4004ENW&cc=us&lc=en

So, Hard Drive Type, Size, Capacity and maximum number of hard drives supported on E200 Controller varies server to server and we should consider looking at Server quickspecs to understand maximum storage capacity, hard drive type and size supported. DL180 G5 Server Quickspecs : http://h18000.www1.hp.com/products/quickspecs/12903_na/12903_na.HTML#Storage

DL180 G5 Server Quickspecs does not list 3 TB SAS Hard Drive.

DL180 G5 is an entry model server and support the following:

SAS Model: Up to 12.0TB (12 x 1TB Hot Plug 3.5" hard drives)

So 3TB harddrives on E200 we can say not supported in DL180 G5 server but may be supported in other models

Let me see if I find more information on this.

Hope this helps,

I work for HP.

How to Say Thanks..Click on Star Kudos

Cheers!

Ali

[Jeroen_Kleen · Accepted solution]

We have been reviewing this issue in regards to  3TB physical drive support for HP SmartArray E200 within HP.

The conclusion is that our quickspecs for the HP ProLiant SmartArray E200 are wrong! We do not support 3TB physical drives to be attached to an SA E200 controller. We apologize for any inconveniene that this might have caused. We are working on getting this updated and changed right at this moment.

The maximum physical drive support for SA E200 is 2TB!

I have documented this in an knowledge document with title: "HP ProLiant Smart Array E200 - Maximum physical drive size support" That should show up in the next hours on www.hp.com/go/HPSC.

Cheers, Jeroen

[ITPros]

Jeroen, you don't know how much your review and quick action are appreciated!  I monitor a site of IT professionals who buy a considerable number of servers.   There has been considerable discussion and, as you can imagine, frustration about this issue.    Your response and action show why this HP Server Day is so valuable. 

[Renjiv]

Thanks Jeroen for confirming the quickspecs is wrong.

In this situation, we may try 8 x 300GB SFF SAS or 6 x 1TB SATA MDL drives in single logical drive to get more storage  using capacity expansion.

Renji V

[TVVJ]

The following link provides the document that Jeroen talked about:

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?spf_p.tpst=kbDocDisplay&spf_p.prp_kbDocDisplay=wsrp-navigationalState%3DdocId%253Dmmr_kc-0102746-3%257CdocLocale%253Den%257CcalledBy%253DSearch_Result&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

Regards,

Vijayasarathy

[ITPros]

Renjiv and Vijayasarathy, the additional information you provide is also very much appreciated.

[rodrigomunozl]

Jeroen,

In order to quickspecs we buy 4 x 3TB western Digital Red disks to install in ours Hp Proliant DL180 G5.

So.... now you said that quickspecs is wrong!!!

What can we do now???

Wait for a firmware update?...

[Jeroen_Kleen]

Hello Rodrigo,
The current DL180G5 QS have been updated to no longer list the 3TB drives as supported drives.
http://h18004.www1.hp.com/products/quickspecs/12903_na/12903_na.pdf

[Moderator note: Removed the broken link. Please refer to https://support.hpe.com/ ]

There will be no fw fix made to resolve this SA controller is End Of Live (EOL).

The best would be to use and try 2TB drives as some claim that those works or use any other supported HP drive.

Best Regards, Jeroen

[Inifus]

Hi, I recently got an old ML350 G5 server from work to repurpose into a home server. I will try to upgrade the firmware to the latest version of the HP smart array E200i, I will buy WD RED 2TB drives, since I've heard that larger drives are not supported. My question is, will I be able to build a full raid array with 6x2TB configuration?

[venkatesh kulkarni]

Hi ,

Kindly do not waste your money for buying 2TB HDD's  as ML 350G5 server's E200i controller support internal storage upto 3TB only.   If you want to use 2TB drives then go for P410 /512MB BBWC  or P420/1GB FBWS controller.

[jessie_james_78]

Hi, did anyone find out if this was possiable ? I'm looking to buy 4 x 2tb wd drives to add either 4tb raid 1 or 8tb raid 0.

[robJoyce]

I have just purchased a brand new Segate Barracude 1Tb drive ST1000DM010

It isn't recognised and the light is red next to the hotswap extraction handle in the frame of my HP server.

It's only 1Tb I would have thought it would be supported long ago.

Perhaps I need to upgrade firmware on the E200?

Is there a list of compatible drives somewhere?