Early System Initialisation

[JamesReal]

Hi just setting up a ML350 Gen10, Started normally several times. Checked iLo firmware and software. Out dated - nothing has been updated.

Rebooted and now Early system Intialisation reaches Memory Initialisation - Complete and hangs there.

Had a RSOD appear on one reboot whcih states "ia32 exception type 06 - invalid opcode exception"

Tried to update firmware (to v1.40 first) however receive error message "The file signature is invalid. Make sure you are suing a valid, signed flash file and try again. (EDIT - Hmmmm unzip and instal worked! Updates completed)

Critical Log Entries state (NOTE ALL CRITICAL ERRORS REMOVED POST UPDATES)

Uncorrectable MAchine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000001, Status  0xBF800000'00100134, Address 0x00000001B'CF8066c0, Misc 0x00000000. 00000086.

Uncorrectable MAchine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000006, Status  0xB3800000'00000E0B, Address 0x000000000'00000000, Misc 0x00000000. 00000000.

Server Critical Fault (service Information: Input Power Loss, Power Supply, Power Supply 1 (03h))

Where  to from here please? ISSUE remains IA32 EXception type 06

[TVVJ]

Hello,

You may restore all configuration settings to their manufacturing defaults.

You may refer to item 22 of the server's system board component diagram.

You may refer to "System maintenance switch descriptions" for performing this procedure.

Please refer to note 2 on this page.

For performing this procedure, power off the server, remove the power cable from the power supplies, remove the access panel and then set the system maintenance switch position 6 is set to the On position and then replace the access panel, connect the power cable and then power on the server.

Once a message indicates that a system maintenance switch is in on position and needs to be reversed, then power off the server, remove the power cable from the power supplies and then reverse the system maintenance switch's position.

Regards,

[JamesReal]

Thank you I have done that several times and I have installed latest SPP.

Now I have the following error. IA32
Now have the following error. IA32 Exception Type 0D - General Protection Exception

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I tried to change the amount of memory.

It use to boot with 32Gb but as soon as I try 64Gb or more, it errors out. No does not boot at all!

Regards, James

[JamesReal]

Thank you I have don that several times and I have installed latest SPP.

I tried to change the amount of memory. It boots with 32Gb but as soon as I try 64Gb or more, it errors out. I have 3x32Gb and 3x16Gb but only boots when I use 1 32Gb stick

I now have the following error.

IA32 exception Type 0D - General Protection Exception,

!!

[JamesReal]

Thank you I have done that several times and I have installed the latest SPP.

Now I have the following error. IA32 Exception Type 0D - General Protection Exceptions

[Rama2]

- This seems like a hardware issue. We need to review the operating system and AHS logs to provide a solution.
- Kindly raise a support ticket with HPE for further analysis.