Faulty Proliant ML30 Gen11 Server

[GuySmiley]

My Server had a power cable randomly in the box. 1 DIMM. Wrong Population order. Can't get it out of Standby mode now. Beats me and HP get a grip. 

[GuySmiley]

I am missing comments I have posted. I already commented that per the flowchart, I removed the power cable I installed which was in the box the server

27 Jul, 2024 12.27 PM

I see no damage to any equipment. Power supplies, and cables included. Note: the redundant 1600w power supply did not come with an OEM power cable. I used HDX 10ft 13 Amp Computer, Monitor, TV Replacement Cord 1006 750 405 16 Gauge/ 13 Amp / 125 Volt 1625 Watts capacity UL Certified. The included power supply was powered with the cable included with the Server.

[GuySmiley]

and system powered on again, but it remained in standby mode. Also, commented that the System arrived with the 1 DIMM installed in Slot 4. and that I added the extra stick of HPE 16GB 1RX8 PC5-4400b-E STND Kit in slot 2 prior to powering on for the first time. Still need advise. Thanks

[Tam92]

Hello,

The DIMM population order for this server is as below

https://support.hpe.com/hpesc/public/docDisplay?docId=sd00003470en_us&docLocale=en_US&page=GUID-BD6008D7-2D80-4802-909E-477A3295F88D.html

As you are using 2 DIMMs, slot 2 and Slot 4 should be used.

You can power drain the server once and check if it does any change.

Steps :
Remove the power cables
Press the power button for 20 seconds
Reconnect the power cables
Power on the server
Check the status.

Thanks,
TAM

[support_s]

Hello,

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[Amjad_kasem]

It sounds like you're dealing with a few issues with your Proliant ML30 Gen11 Server, including a power cable being loose, a DIMM module not correctly installed, and a problem with the server being stuck in standby mode. Here’s a step-by-step approach to troubleshoot and resolve these issues:

1. Verify Power Connections

• Ensure All Cables Are Properly Connected: Check all power cables and ensure they are securely connected to the server and the power source. A loose or disconnected cable might cause power issues.

2. Check DIMM Population

• Verify DIMM Installation: Make sure the DIMM module is correctly installed according to the server's manual. Incorrect DIMM population can prevent the server from booting correctly. Refer to the Proliant ML30 Gen11 documentation for the proper installation order.
• Reinstall DIMMs: Power off the server, unplug it, and reseat the DIMM module. Ensure it is firmly in place and the clips on the sides are securely locked.

3. Check Server Configuration

• Clear CMOS/BIOS Settings: Sometimes, clearing the CMOS or resetting the BIOS can resolve issues. This can usually be done via a jumper on the motherboard or by removing the CMOS battery for a few minutes.
• Verify Boot Configuration: Ensure that the boot settings in the BIOS are correctly configured and that there are no conflicts or issues with the configuration.

4. Check Standby Mode Issue

• Power Cycle the Server: Perform a full power cycle by turning off the server, unplugging it, waiting for about 30 seconds, and then plugging it back in and turning it on.
• Check for Error Messages: Look for any error messages or LED indicators on the server that might give clues about what’s wrong.

5. Update Firmware and Drivers

• Update Server Firmware: Ensure that the server’s firmware and drivers are up to date. Sometimes, outdated firmware can cause hardware compatibility issues.

6. Inspect for Physical Damage

• Check for Loose or Disconnected Components: Inspect the server’s internal components for any signs of physical damage or loose connections.
• Examine for Overheating: Ensure that there are no issues related to overheating, as this can also cause the server to malfunction.