HP DL380 G6 Server - Not Booting

[SukumarSiva]

Hi,

We are using HP DL380 G6 Server, We removed and plugged  the PCI riser cage without shutting down the server. After then we restarted the server but it fails to boot. Shows "PXE: E61 media failure" error. If I do Boot Device test through utility menu, output shows Disk not found.

We could not see amy physical damage in server. But it is not booting. We need solutions/suggestions to recover or resolve the problem ASAP.


Thanks

S K

[wanhao]

HI:

I suggest you power-off your server first,then confirm your pci riser has no loose connection.

Power-on your server and press F9 key to enter RBSU.

Check "Standard Boot Order (IPL)" and "Boot Controller Order" options,be sure you have the proper boot device order:

you can try to change "Hard Drive C:" to the first boot.

Here set your Standard Smart Array Controller Boot order to the first. 

[TombstoneActual]

Hi,

it seems like I have a similar problem.

I've just re-fitted my company's DL380 G6 i.e. removed it from it's old server cab to a new one.  I'd taken great care to ensure that it was installed correctly in the new cab, with only 6 ethernet cables to worry about I thought it would be an easy task.

Upon booting the server seems to get stuck in a loop attempting to boot from NIC before giving the same PXE-E61/PXE-M0F code and starting again. 

I followed the steps in the post above... it didn't make a difference the server still attempts to boot from the NIC.  This may be because that's where it is expecting to find the system. 

here's a few details about my system:

Server:  HP ProLiant DL380 G6

iSCSI:  Buffalo Terastation iSCSI storage device

Switch Gear:  NetGear GS724T 24 Port 1Gbps

I'm pretty sure with the switch that's in the system, it doesn't matter which ports you plug in where, however it is set up exactly as it was when it was in the original cab and now it will not boot.

I've been inside the server's case and ensured all the cables are seated correctly.

I've removed all the HDDs from the chasis and ensured they are clean and seated correctly.

As I said before I've followed the steps above and made the C: number 1 on the boot list.

I've changed the cables around in each port on the server and the switch (clutching at straws there I know) and I've ensured that I've got 'good' connectivity between the server/iSCSI/switch by testing the cables and even replacing them serviceable spares. 

I'm at a real loss on this one, and in dire need of assistance.

Many thanks in advance

Tombstone

---

@wanhao wrote:

HI:

I suggest you power-off your server first,then confirm your pci riser has no loose connection.

Power-on your server and press F9 key to enter RBSU.

Check "Standard Boot Order (IPL)" and "Boot Controller Order" options,be sure you have the proper boot device order:

you can try to change "Hard Drive C:" to the first boot.

Here set your Standard Smart Array Controller Boot order to the first. 

---

[TombstoneActual]

[EDIT TO ABOVE}

Have just found out from a colleague that there was a power cut last week and the server may not have been shut down in time before the UPS ran out of power.  I'm guessing this might be a contributing factor to the issue? 

Please help

Tombstone.

[Torsten.]

I assume the system should boot from the internal HDDs.

During POST, can you see the smart array controller and the number of logical drives?

Something like this?

[TombstoneActual]

Torsten,

thanks for the quick response,

I don't get that screen during boot up.

Tombstone

[Torsten.]

The server has this P410i as a default. Can you see the appropriate entry in the BIOS (IRQ list and boot order)?

The controller may be defective otherwise ...

[TombstoneActual]

Hi Torsten,

I've just been into BOIS, the p410i is the only option for the boot controller.

I've put the boot order back to how I found it this morning:

1. CD ROM

2. Floppy

3. USB

4. C: (See boot controller)

5. NIC 1

6. NIC 3

7. PCIe port 3

Thanks again,

Tombstone

[Torsten.]

Is the controller listed here?

Does it work now?

Can you see the controller in POST (you may need to press a key to see POST of the devices - this will be written to the screen).

[TombstoneActual]

hi again,

yeah that's where the controller is listed.

I'll check the POST screen and get back to you in a sec...

Cheers,

Tombstone

[TombstoneActual]

hi Torsten,

got onto the POST screen,  it displays the following (apologies can't upload the photos):

Broadcon NetXtreme II Ethernet Boot Agent v6.0.11

Copyright (C) 2000-2010 Broadcom Corporation

All rights reserved.

Press Ctrl-S to enter Configuration Menu

Integrated Lights-Out 2 Standard

ILO 2 v2.09 Apr 11 2012 <IP unknown>

Slot 0 HP Smart Array P410i Controller                 Initializing...

It keeps flashing Initializing... and has been for about 5 mins,

any ideas?

Much appreciated,

Tombstone

[TombstoneActual]

[UPDATE]

under slot 0 HP Smart Array P410i Controller it now says:

1703-Slot 0 Drive Array Controller Failure!

[Controller self-test failure]

then displays the usual

Press F1 to continue

F9 for ROM Based Setup Utility

F10 system maintenance menu

F11 for default boot override options

f12 network boot.

Cheers,

Tombstone

[Torsten.]

If a cache module is installed, try to boot without this module.

[TombstoneActual]

that's my knowledge base exhausted how would I do that haha?

cheers,

Tombstone

[Torsten.]

Pos. 20.

Power off, disconnect power, pull the module.

[TombstoneActual]

okay I'll give it a go and let you know the outcome,

thanks,

Tombstone

[TombstoneActual]

removed the cache module, and re-booted still getting the same symptoms.

is there anything else I could try?

Tombstone

[Torsten.]

disconnect the disks (pos. 18+19).

If you still get the failure, you probably need a new system board.

[TombstoneActual]

I have a spare, I think I might just give in and use that if this doesn't work haha.

I'll let you know how I get on.

Many thanks for your help it's been very much appreciated.

Tombstone

[mario_bros_tech]

Hello, I know it's been almost 3 years since this post had it's last comment, but I've had the exact same issue:

When I booted, the RAID controller hung at the "Initialiazing" stage

Now, I get a self-check failure on my controller

What did you end up doing to fix this? My drives are all healthy, but when I removed the cache module, I got a different set of errors?

Any help is greatly appreciated!

[mario_bros_tech]

I ended up figuring out a solution for anyone who stumbles upon this post. When I reseated the cache module and tightened the SAS cables on my Proliant DL360 G6, the box found the RAID controller!

[Christal_Miak]

I unpluged it , restart the server and the array controller appeared. then i spowered off the server and plug again the Cache module. It's working now for me. Thx