HP DL580 Gen9: LRDIMMs (809085-391) not recognized as SmartMemory

[radizi]

Hello,

I upgraded an HP DL580 Gen9 from 1 TB RAM to 4 TB RAM.
All RAM modules are LRDIMMs with a capacity of 64 GB.

The modules of the first 1 TB are recognized as HPE SmartMemory and displayed in iLO4 (Part Number: 809085-091).

For the new modules (Part Number: 809085-391), no Part Number is displayed in iLO4 ("N/A") and the status for HPE SmartMemory is "No".

Which software component needs to be updated to recognize the new LRDIMMs as "HPE SmartMemory" correctly?

Thank you for your support!

Firmware Version Info
HP Ethernet 10Gb 2-port 560FLR-SFP+ Adapter 1.1446.0 Embedded
iLO 2.77 Dec 07 2020 System Board
Intelligent Platform Abstraction Data 23.02 System Board
Intelligent Provisioning 2.40.79 System Board
Power Management Controller Firmware 4.1 System Board
Power Management Controller FW Bootloader 2.7 System Board
Redundant System ROM U17 v2.90 (04/29/2021) System Board
SAS Programmable Logic Device Version 0x04 System Board
Server Platform Services (SPS) Firmware 2.3.0.386.0 System Board
Smart Array P830i Controller 5.02 Embedded
System Programmable Logic Device Version 0x0D System Board
System ROM U17 v3.16 (04/20/2023) System Board

[Moderator edit: Erased the confidential info.]

[Suman_1978 · Accepted solution]

Hi,

From what I did the research on, the new DIMMs are not compatible with this Gen9 server.

What you already had is this, 809085-091, 805358-B21, HPE 64GB (1x64GB) Quad Rank x4 DDR4-2400 CAS-17-17-17 Load Reduced Memory Kit 

What you installed newly is this, 809085-391, H7B83A, 64GB PC4-2400T-L, load reduced (LRDIMM) synchronous dynamic random access memory(SDRAM), dual data rate (DDR4) mode, organized as 8Gx72

The new DIMMs are for Superdome X server.
https://support.hpe.com/hpesc/public/docDisplay?docId=c04383189
https://www.hpe.com/psnow/doc/c04601208

Thank You!
I work with HPE but opinions expressed here are mine.

[radizi]

@Suman_1978 Thank you very much for the results of your research!

Does this mean that the new modules (809085-391) are incompatible with an HP DL580 Gen9, or does the server only not recognize this LRDIMM model and therefore cannot correctly identify it as "HPE SmartMemory" and display it accordingly in iLO4?

It seems that the new modules function in the mentioned server system.

What limitations should be expected?

[radizi]

The 50x 809085-391 modules will be replaced now with 809085-081 modules. I will send an update in the next days.