- Community Home
- >
- Servers and Operating Systems
- >
- HPE ProLiant
- >
- ProLiant Servers (ML,DL,SL)
- >
- HP H221 SAS Card Stuck at Initializing When Connec...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Forums
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-28-2017 07:28 AM - edited тАО02-28-2017 07:30 AM
тАО02-28-2017 07:28 AM - edited тАО02-28-2017 07:30 AM
HP H221 SAS Card Stuck at Initializing When Connected to JBOD
We recently purchased a ProLiant DL380p Gen8 to add as a third node to our Hyper-V cluster. It was specced to match the existing hardware, including an LSI SAS card. The part number on my quote indicates it's the 9207-8E. This is the same part number of the cards we bought about two years ago for the existing servers.
I set the system up as usual, installing Windows and the necessary drivers. After connecting the SAS card to our JBOD (DNS-1640), it wasn't seeing the storage. After adding the node to the failover cluster, I could run VMs on it but when trying to move storage to it, it errored with "Clustered storage is not available to this node."
After rebooting the node, it gets stuck during POST as it tries to initialize the card. It just spins. Screenshot here: http://imgur.com/fVHUbt1. If I unplug the SAS cables, after about 30 seconds, it boots normally.
The card was initially showed this version:
HP H200 Series SAS 2 Host Bus Adapter(s)
MPT2BIOS-7.20.10.00 (2011.07.29)
I upgraded the firmware on the card to the latest I could find on the HP website. It now shows:
Avago Technologies MPT SAS2 BIOS
MPT2BIOS-7.39.00.00 (2014.09.18)
Either way, same result. I also installed the Service Pack for ProLiant 2016.10.0 and updated all of the firmware, so everything should be on the latest. If there's anything specific to check, I can provide that.
I'm not super great with hardware, and when I set up the original two nodes I just plugged them in, installed Windows and it worked. I'm not even sure how to troubleshoot this. I've spun my wheels for hours so I was hoping someone had a suggestion or could point me in the right direction. Thanks.
EDIT: I forgot to mention I did RMA the card with Broadcom, thinking it might be a defective card. Same result with a new card. Tried different PCI slot, different cables, and different ports on the JBOD. All yield the same result.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО04-11-2023 11:00 AM
тАО04-11-2023 11:00 AM
Re: HP H221 SAS Card Stuck at Initializing When Connected to JBOD
Did you ever get this working? I am having the exact same issue with a NetApp 4246 connected to my 9207-8e. It only hangs when a drive is in slot 0. Removing the drive from slot 0 and placing a drive in any other slot works just fine.
I tried to find the right FW for this card, but it has an older revision of the chipset on it and it won't upgrade using Broadcom's FW and SAS2Flash.
I'm curious if you have any info on what the issue was.
Thanks!
Ryan
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО04-12-2023 08:45 PM
тАО04-12-2023 08:45 PM
Re: HP H221 SAS Card Stuck at Initializing When Connected to JBOD
Hello Ryan,
Thank you for posting! Since you have posted in an old topic and there is no response yet, we would recommend you create a new topic using the create "New Discussion" button, so the experts can check and assist you further.
Thanks,
Sunitha G
I'm an HPE employee.
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО04-13-2023 03:05 AM
тАО04-13-2023 03:05 AM
Re: HP H221 SAS Card Stuck at Initializing When Connected to JBOD
It's possible that there is a compatibility issue between the SAS card and the NetApp 4246 when a drive is in slot 0. Here are a few things you can try to troubleshoot the issue:
Check the firmware compatibility: Verify that the firmware on both the SAS card and the NetApp 4246 are compatible with each other. You can check the NetApp support site or contact their support team to confirm compatibility.
Check the SAS card BIOS settings: Enter the SAS card BIOS settings during POST and verify that the card is configured correctly. You can refer to the SAS card documentation for instructions on how to do this.
Check for conflicts: Ensure that there are no conflicts with other hardware or drivers in the system that may be causing the SAS card to fail to initialize.
Try a different SAS card: If the above steps do not resolve the issue, try using a different SAS card to see if it works with the NetApp 4246.
It's also possible that the issue may be related to the firmware revision on the SAS card. If the card has an older revision of the chipset, it may not be compatible with the latest firmware available from the manufacturer. In this case, you may need to contact the manufacturer for assistance or try using an older firmware revision that is compatible with the chipset on the SAS card.
Hope this give some insights. Let me know...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО04-16-2023 08:28 PM
тАО04-16-2023 08:28 PM
Re: HP H221 SAS Card Stuck at Initializing When Connected to JBOD
Thanks for the reply.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО04-18-2023 06:50 AM
тАО04-18-2023 06:50 AM
Re: HP H221 SAS Card Stuck at Initializing When Connected to JBOD
Hey Ryan,
That's good news. Great you updated here, that definitely helps others.
Good Job!