HP HP ProLiant ML310E Gen8 (J04) v2 Fan Problem - Revving of power supply (With 4 NIC PCI)

[Mt1]

Hi,

My hp proliant server exihibits a revving sound from the power supply similar to that below (taken from someone else's post).

I believe this is a known problem. I suspect it has to do with Ilo4 causing issues with PCIE cards. There is a Ilo 2.77 hack available that allows control of the Fan.

I eventually decided it was unusable and I have taken the PCIE card out. I am waiting for the hp recommended PCI 4 NIC card which hopefully will work better in this machine. 

https://drive.google.com/open?id=1cpEw_uHU8fTNnZhKtT37JKzeUvUc8PWp

I have added a secondary power supply (503296-B21) and the problem still occurs.

It is intermittent as sometimes it will just goes away. I have 

Firmware flashed (ProLiant System BIOS - J04 04/04/2019)

and ILO 2.28.

Sensor information is below.

Sensor Data ( show missing sensors ) 

Show values in Fahrenheit

Sensor Location

X

Y

Status Reading Thresholds 01-Inlet Ambient  Ambient  14  3  OK  23C  Caution: 42C; Critical: 46C  02-CPU  CPU  4  7  OK  40C  Caution: 70C; Critical: N/A  03-P1 DIMM 1-4  Memory  5  9  OK  33C  Caution: 87C; Critical: N/A  04-P1 Mem Zone  Memory  2  9  OK  33C  Caution: 110C; Critical: 120C  06-Chipset  System  6  5  OK  44C  Caution: 105C; Critical: N/A  07-Chipset Zone  System  5  4  OK  29C  Caution: 75C; Critical: 80C  08-iLO Zone  System  3  1  OK  28C  Caution: 90C; Critical: 95C  09-VR P1  System  0  0  OK  31C  Caution: 115C; Critical: 120C  10-PCI 1 Zone  I/O Board  1  0  OK  26C  Caution: 60C; Critical: 65C  11-PCI 2 Zone  I/O Board  1  1  OK  26C  Caution: 60C; Critical: 65C  12-PCI 3 Zone  I/O Board  1  2  OK  27C  Caution: 70C; Critical: 75C  13-PCI 4 Zone  I/O Board  1  3  OK  28C  Caution: 70C; Critical: 75C  14-System Board  System  7  1  OK  27C  Caution: 80C; Critical: 85C  15-System Board  System  1  6  OK  28C  Caution: 80C; Critical: 85C  16-Sys Exhaust  Chassis  0  5  OK  26C  Caution: 75C; Critical: 80C  17-P/S 1  Power Supply  0  0  OK  36C  Caution: N/A; Critical: N/A  18-P/S 2  Power Supply  0  0  OK  31C  Caution: N/A; Critical: N/A  23-VR P1 VDDQ  System  0  0  OK  31C  Caution: 115C; Critical: 120C 

regards

Michael

[Kashyap02]

Hi
Is the fan speed normal after removing the PCI adapter?

If yes, what is the adapter model ?

What is the primary usage of the server ?

As mentioned, when the fan noise goes away, is the server idle without any activity ? or if it is with load what activity ?

[Mt1]

Hi,

Answers below.

regards

Michael

Is the fan speed normal after removing the PCI adapter?
Yes it is very quiet.

If yes, what is the adapter model ?

IBM 94Y5167 49Y4241 Intel I340-T4 Quad Port Ethernet GB PCI Network Adapter It uses about 12W according to the spec.

What is the primary usage of the server ?

firewall so needs 4 NIC card

As mentioned, when the fan noise goes away, is the server idle without any activity ? or if it is with load what activity ?

Unfortunately I cannot replicate the fan noise going away when the PCI card is inserted. I have tried to insert the card in different slots but none work.

The PC used to run with the PCI NIC with a lower ILO version. Ever since upgrading the ILO version + BIOS it has started happening. (2.82 + J04 2019 Bios) The server used to run at between 50 and 60W.

[Kashyap02]

Thank you. Verify if the driver for the IBM adapter is updated. Also the Agentless management version updated too. If updated, test by downgrading the ILO to the old version (Which as installed previously when no issue noticed). 

To answer you question " I am waiting for the hp recommended PCI 4 NIC card which hopefully will work better in this machine. " -- Refer to the adapters supported on ML310e Gen8 server (Page 23) under HP Networking section. 

https://www.hpe.com/psnow/doc/c04128120?jumpid=in_lit-psnow-red

Note: HPE has not tested the server with 3rd party PCI adapters. 

[Mt1 · Accepted solution]

The server works with the new card. I bought the 4 port nic recommended in the documentation.

649871-001 647592-001 HP Ethernet 1Gb 4-port 331T Adapter 647594-B21 5719A

[Sunitha_Mod]

Hello @Mt1, 

We are glad to know the problem has been resolved.