Query: hp proliant dl360 g10 won't boot

[mqadar]

i have hp proliant dl360 g10 won't boot only flashed light

here is system health

anyone knows what  this probelm?

[mqadar]

image is here https://drive.google.com/file/d/1dr_zmlowsOlf4cpYzTadmUSAgqod_RHp/view?usp=sharing

[support_s]

System recommended content:

1. Advisory: ProLiant Server May Not Boot after Adding More Than One HP 8 Internal Port SAS HBA with RAID

2. HPE ProLiant DL380 Gen10 Server – No boot and BSOD with Intel VT Enabled in BIOS on Windows Server 2019 DC edition

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[AmRa]

Hi

Follow the below action plan to isolate the issue.

1. Power drain the server and check the status.

Steps To Power drain the server:

i. Remove both power cables.

ii. Press and hold power button without connecting power cables.

iii. Later release power button and connect power cables and power on the server.

2. Clear NVRAM.

The following steps may be performed to clear the server NVRAM by accessing the system maintenance switch on the system board.

a. Remove the access panel, and locate the system maintenance switch on system board.

b. Move switch S6 from default 'Off' position to 'On', install the access panel.

c. Connect the power plugs and power up the server.

d. When a message indicates that a maintenance switch has been turned on and the unit has been reset, power it off, remove access panel and reverse switch S6.

e. Connect the power plugs and power up the server and check the status.

3. If still issue continued, bring the server to bare minimum configuration and check the status.

4. Verify all parts one by one to isolate the issue.

[RanjithKumarb36]

1. Power drain the server and check the status

2. Clear NVRAM and check the status 

3. Keep the server to a bare minimum configuration and check the status (1 CPU, 2 RAM, then HDD, Network) 

4. Check the Date/ Time if it is reset to Factory, change it to current and check the status,, 

Hope the infor is Useful. 

I'm not a HPE Employee,

Ranjith Kumar 

[mqadar]

when plug ther power tries to boot but not boots and it end up like this

video https://drive.google.com/file/d/1VTYvKJbkKdP-eleXihtSEJb3BUUIJNfK/view?usp=sharing

[mqadar]

when plug the power tries to boot but nothing boots and it end up like this

video
https://drive.google.com/file/d/1VTYvKJbkKdP-eleXihtSEJb3BUUIJNfK/view?usp=sharing

[RanjithKumarb36]

Looks like there is a Short / trip between Motherboard and the chassis, take out the motherboard and keep outside (on thermal / Brown box) non - conductors and check the status. Thank you

I'm not a HPE Employee, my message will be wrong

Ranjith Kumar

TA- Kenya 

[mqadar]

@RanjithKumarb36 

do you mean to test while the motherboard is outside of chassis?

[RanjithKumarb36]

@mqadar Regret for the delayed response! 

Yes, need to keep away from Chassis and check it. Hoep you have tried it. 

Note: I'm not a HPE Employee, my information may fail!

Ranjith Kumar B

[Shiva_r]

Hi mqadar,
If you already tried the Power drain steps and were not successful, then you can try to identify the issue in the IML logs.
You can go with these steps to make the server ON-
1.  Try to observe the Temperature, fan, and power supply related issues in IML logs.
2. If you are facing the issue after adding any device such as an Add-on HBA card, then remove and try to boot.
3. Try to boot with minimal hardware by removing all the Add-on cards, additional power supply, etc. 
4. Check whether the processor heat sink is heating more.
4. Lastly, sometimes it works if you reseat the DIMMs etc.

[mqadar]

@Shiva_r 

fans trying to move and than stops. when disconnected power long time  server boots after seconds shutdown itself 

i didn't add any extra

1 cpu

2 ram

2 power supply

2 hard disk

here the lastest iml https://drive.google.com/file/d/1xofIVF4BXrqa90e5u7B67WNsZ93rfiVU/view?usp=sharing

[mqadar]

sytem information via ilo

https://docs.google.com/spreadsheets/d/1hU3VmQGGAROJRn6XuYjRMtWA6w5MdGlB/edit?usp=sharing&ouid=104867607824733619020&rtpof=true&sd=true

[Shiva_r]

Hi mqadar,
In IML logs, "Critical Temperature" log was found.
In System Information of ILO, Fans, Temperature, and Power supplies are showing the status as "Absent"
The suspect will be the fan and power supply.  Please power on the server with a single power supply alternatively and dig into more event logs and errors on hardware.
Can you please confirm that you went through the steps provided in my previous post? If yes, is the issue still persists?

[mqadar]

@Shiva_r 

i did all the process you mention including the last proress  and i tested both power supplay one by one in both socktes

and i the error still exist with new error iLO detected invalid Innovation Engine firmware

here is the result

power supply 1: https://drive.google.com/file/d/1HlX4XkhKelKKc5pSiecnp10Zo0i7Tn6z/view?usp=sharing

power supplay 2: https://drive.google.com/file/d/1j_ChjFmeJByW7zwk8y6kUQCuqFpdQUUL/view?usp=sharing

is iLO detected invalid Innovation Engine firmware meaning there is problem in firmware ?

[mqadar]

i only see this error when i connect both power supplay 

Server Critical Fault (Service Information: Thermal Fault, Power Supply, Power Supply 2 (03h))

[Shiva_r]

Hi mqadar,
This link tells the issue is due to a firmware issue where the network adapter does not properly report increased temperatures, causing the system shutdown.
https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00052011en_us#:~:text=%22Critical%20Temperature%20Threshold%20Exceeded%20ACTION,temperatures%2C%20causing%20potential%20system%20shutdown.

Here is the URL for downloading the Innovation Engine Firmware. This includes Revision history, and installation instructions as well -
https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX-c584e6e40338427595214893b1&tab=revisionHistory

So,
1) Please try to update your Server Firmware. 
2) Please check fans air flow should not be stopped. Sometime blockage in air flow will increase the server temperature.

Regards,
Shivarudrappa Ranjanagi

[mqadar]

@Shiva_r 

the link you provided is for linux system 

my system is window server 2012 r2 and i downloaded this from hpe suppor

Software Details - Online ROM Flash for Windows x64 - HPE Gen10 Innovation Engine Firmware for HPE Gen10 Servers | HPE Support

but it failas WITH THIS ERROR

The last attempt to update or upload firmware was not successful. Make sure you are using a valid, signed flash file and try again. If you are attempting to install a component, first upload it to the iLO Repository then add it to the Installation Queue.

when i reconnect the power i see this error

iLO was unable to automatically repair the Innovation Engine firmware.

where can i get complete firmware or correct innovation engine firmware for 

HPE ProLiant DL360 Gen10 Server?

[Shiva_r]

Hi mqadar,

What is the current firmware version the system has? 
Did you try with any other lower version of the firmware update?
I think, updating Innovation Engine (IE) Firmware version 0.2.3.0, the system requires a minimum version of 0.2.2.3.
Please try intermediate versions and later upgrade to 0.2.3.0.

Regards,
Shiva

[mqadar]

my system current using

System BIOS - U32 v2.14 (09/05/2019)

i also tried 

System BIOS - U32 v2.66 (05/17/2022)

when i go Firmware & OS Software only shows me

https://drive.google.com/file/d/1ev2ueZrn10gZnnxZp3igtKZp9I-lWNur/view?usp=sharing

and in iLO Repository shows me

https://drive.google.com/file/d/16xyrE_zLzCrb4El1CZ4C1VQTrU9IQi_P/view?usp=sharing

and i checked another system which is same and running it has these firmware in   Firmware & OS Software

https://drive.google.com/file/d/1UI-eip4nBTwK5hapTYKbk6aIpC_yNb-M/view?usp=sharing

[mqadar]

@Shiva_r 

today i have tried firmware update and clear nvram.

now i can't access ilo and only flashes green light  on power button

i can ping ilo ip addrres but i can't login

[Shiva_r]

@mqadar,

    After trying all the steps perfectly, if the issue is still persists, please raise a support ticket with HPE to catch the faulty hardware. I am suspecting an issue with system board or Power Supply.

Regards,
Shiva

[Sandesh_bait]

I follow the all steps but problem is not resolved.

[Sandesh_bait]

i am also facing same issue. have you find any solution? please assist.

[Sunitha_Mod]

Hello @Sandesh_bait,

Thank you for posting! 

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