HP Proliant DL360 Gen 10 Memory Configuration

[Emed]

Hi HPE 
Model : HPE ProLiant DL360 Gen10
RAMType 1: HPE 16GB (1x16GB) Single Rank x4 DDR4-2933 : Q : 4 
RAMType 2: HPE 32GB (1x32GB) Dual Rank x4 DDR4-2933 : Q: 8
ERROR :
1- 228 - Unsupported DIMM Configuration detected -Processor 1 Channel 6 DIMM Population violation the memory Channel has been mapped out
2- 228 - Unsupported DIMM Configuration detected -Processor 2 Channel 6 DIMM Population violation the memory Channel has been mapped out

3- 510 - The instlled number of DIMMs one or more processors results in unbalanced config across memory controllers

Could you please advise me and share with me how I can balance all of this memory? Thank you in advance, and please take this request as a priority for resolution.

Regards

[support_s]

System recommended content:

1. HPE ProLiant DL360 Gen10 Server User Guide

2. HPE ProLiant DL360 Gen10 Server - Document List

[Moderator edit: Updated the link. You may also refer to https://support.hpe.com/]

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[Emed]

I have read all of the documentation, and I have conducted extensive tests while the operation is still in progress to gather more information. I have also prepared this image to show the RAM order change. Could you please take a look and give me your advice, or let me know if my approach is correct?

Mixing 32 GB 2Rx4 and 16 GB 1 Rx4 DIMM's

4 X 32 GB / CPU 1             |    4 X 32 GB / CPU 2 

2 X 16  GB / CPU 1            |    2 X 16 GB / CPU 2 

                                             CPU 1

1  - 2  - 3 - 4 - 5 -6  Memory Cotroller 2 - Memory Cotroller 1    7  - 8 - 9 - 10  -11 -12

                                                 16 GB 1 Rx4 DIMMS

DIMM 1 : 1X 16 GB

DIMM 3 : 1X 32 GB

DIMM 5 : 1x32GB

DIMM 8: 1x32GB

DIMM 10: 1X32 GB

DIMM 12: 1X16GB

                                                        CPU 2

1  - 2  - 3 - 4 - 5 -6  Memory Cotroller 2 - Memory Cotroller 1    7  - 8 - 9 - 10  -11 -12

                                             16 GB 1 Rx4 DIMMS

DIMM 1 : 1X 16 GB

DIMM 3 : 1X 32 GB

DIMM 5 : 1x32GB

DIMM 8: 1x32GB

DIMM 10: 1X32 GB

DIMM 12: 1X16GB

Thanks

[Suman_1978]

Hi,

Few things to check, are these HPE Memory modules?  Does the part number of the memory module is supported with this server?  Is the memory module supported by the processor?

Please refer to this server QuickSpecs, page# 5, 9, 67

Notes: − NVDIMMs can only be mixed with RDIMMs.
− A maximum of 12 NVDIMMs supported with 1st generation Intel Xeon Scalable processors.
− HPE Persistent Memory only supported on 2nd generation Intel Xeon Scalable Processor series (Platinum 8200, Gold 6200, Gold 5200, Silver 4215 and 4215R)

HPE Memory QuickSpecs and Technical White Papers.

Thank You!
I work with HPE but opinions expressed here are mine.
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[Emed · Accepted solution]

Hi HPE,
Thank you for your cooperation.
I am pleased to inform you that my approach has been successful and alls RAMs balanced

[Sunitha_Mod]

Hello @Emed, 

Awesome! 

We are glad to know about this.